Cedar Ridge Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 79 Google reviews
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What this means for your family
This facility offers exceptional rehabilitation therapy and a very clean, welcoming environment that many families find comforting. However, you should exercise caution and ask specifically about their recent federal health citations and how they ensure call lights are answered promptly, as recent reports indicate issues with infection control and responsiveness.
Google Reviews
Google Reviews
79 reviews analyzed“Families considering Cedar Ridge Rehabilitation and Healthcare Center will find a facility highly praised for its compassionate, professional nursing staff and excellent rehabilitation services. While many reviewers highlight a warm, home-like atmosphere and clean environment, there are serious concerns regarding recent federal health citations for infection control and specific reports of neglect and delayed response to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and patient rehabilitation therapy
- Clean and well-maintained facility
- Welcoming and professional admissions team
- Engaging activities and community events
Concerns
- Federal health citations regarding infection control and resident rights
- Delayed response to call lights and resident neglect
- Difficulty reaching the facility by phone
- Food quality and meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that vary based on the review type, using empathy for serious allegations and specific staff recognition for positive feedback. While some responses are templated, they actively attempt to engage with specific details or offer direct follow-up for grievances.
Questions for Your Tour
- 1We've heard wonderful things about how engaging your community events are; could you tell us more about the types of activities residents participate in weekly?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 3What specific protocols are currently in place to ensure the highest standards of infection control and resident rights are maintained?
- 4We noticed the admissions team is very professional; how does the transition process work to ensure a resident feels settled and supported in their first week?
- 5Could you describe the meal service process and how you incorporate resident preferences or dietary needs into the daily menu?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides, and staff are compassionate, attentive, and professional, always treating my dad with dignity and respect.”
“Therapy was amazing and very patient with her learning how to use her walker and wheelchair.”
“This morning she called me to ask for help because she has three broken fingers on her right hand from a fall and she needed someone to help her get out of bed to go to the bathroom. She pulled her “help” button and they came in and turned it off and said they didn’t have time to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant patterns of repeated violations, particularly in care planning, safety supervision, and infection control, with 19 complaint-triggered deficiencies indicating families have filed reports. Recurring issues include inadequate care planning that persists across multiple recent surveys, safety hazards and accident prevention failures, and ongoing infection control problems. While the facility corrects violations when cited, the repetition of similar issues across surveys suggests systemic care quality concerns that families should carefully evaluate before placement.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 16, 2025Routine6
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 16, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 12, 2023
$13,628
Ownership & Operations
Who Operates This Facility
Nexion Health at Pilot Point, INC
for profit
NA
DAISY BALDERAS
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 14 of 26
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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