Avir at Pilot Point
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility offers a very caring and clean environment, particularly excelling in physical therapy and administrative warmth. However, families should be proactive in communicating with the facility and consider visiting at various times to ensure the nursing staff is maintaining the high standards of care seen in other departments.
Google Reviews
Google Reviews
47 reviews analyzed“Families can expect a warm, family-like environment where many residents appear happy and well-cared for by a compassionate nursing and therapy team. While many reviewers praise the cleanliness and the kindness of the staff, there are serious concerns regarding inconsistent nursing attitudes and the need for better staff training in dementia care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and occupational therapy
- Clean and well-maintained facilities
- Warm and welcoming administrative team
Concerns
- Inconsistent nursing attitudes and professionalism (mentioned by 2 reviewers)
- Difficulty reaching the facility by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses by addressing reviewers by name and acknowledging specific details from their feedback. The tone is consistently appreciative and professional.
Questions for Your Tour
- 1We've heard wonderful things about the warmth of your administrative team; how do you typically welcome new families into the community?
- 2Since we know how important it is to stay in the loop, what is the best way for us to reach you or the nursing staff if we have a quick question during the day?
- 3We are very impressed with the reputation of your physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 4What steps are being taken to ensure consistent, professional communication between the nursing staff and family members regarding changes in care?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff has always been courteous and helpful. It appears that the new company is taking an interest in making the residents experience better and I am hopeful they will succeed.”
“The Administrator, Tricia is very knowledgeable and Compassionate with the Residents and families . The DON, Nikki was very warm and attentive to my mother.”
“PT and OT staff were excellent and loving toward the residents. Family should visit daily at different times, if possible, to keep an eye on things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
AVIR at Pilot Point has faced recurring issues with fire safety systems, infection control, and respiratory care across multiple surveys, with families filing complaints about respiratory care and infection control problems. The facility has repeat deficiencies in fire safety equipment and infection prevention that span from 2023 to 2025, suggesting ongoing challenges in maintaining safety standards. All violations have correction dates, but the pattern of recurring problems in critical safety areas warrants careful consideration.
Mar 3, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 5, 2025Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2023Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
208 N PRAIRIE STREET OPCO LLC
TRICIA HODGE
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 21 of 90
Ownership & Management
Owners
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit pilotpointcarectr.com
Medicare data downloads
Original nursing home datasets
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