Cedar Ridge Health & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 163 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (55%)
Above average in IL · Below recommended RN staffing · Best in CREST HEALTHCARE CONSULTING chain · $70,964 in fines
What this means for your family
While Cedar Ridge offers excellent physical and occupational therapy, the facility has a recurring pattern of serious neglect reports, particularly regarding hygiene and response times. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure that hygiene and call-light response standards are being met.
Google Reviews
Google Reviews
163 reviews on Google“Cedar Ridge Health & Rehab Center receives highly polarized feedback, with many families praising the facility for its warm, attentive nursing staff and effective rehabilitation programs. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, hygiene issues like bedsores and soiled bedding, and poor communication with administration. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the severe allegations of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Effective physical and occupational therapy
- Clean, well-maintained facility (noted by many)
- Helpful and professional administrative/front desk staff
Concerns
- Slow or non-existent response to call lights/requests for help (mentioned by 9 reviewers)
- Hygiene issues, including bedsores and residents left in soiled bedding (mentioned by 7 reviewers)
- Understaffing, particularly on night shifts (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations and communication?
- 2Given that staffing levels are a priority for quality care, what specific steps are you taking to ensure that call lights are answered promptly, especially during the evening and night shifts?
- 3What is your facility's protocol for monitoring skin integrity and ensuring consistent hygiene care to prevent issues like bedsores?
- 4With medication management being a key focus for health outcomes, could you walk me through your process for ensuring that residents receive the right medications at the right time?
- 5I see that your physical and occupational therapy programs are highly regarded; how do these services integrate with a resident's daily routine to keep them active and engaged?
- 6What measures do you have in place to ensure the safety and security of personal belongings in resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“For the almost year and a half my husband was there the Cedar Ridge staff cared for Carl and loved him just like he was a member of their own families or loved ones.”
“The medical side of things were horrible. Extreme wait on response to call bell. There were very few vital checks, and slow response time from nurses and aides especially on night shift.”
“I have to come after work to make sure she’s cleaned properly before bed because she developed bedsores within 4 days of being here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Ridge shows ongoing compliance challenges with families filing 13 complaint-triggered deficiencies over multiple surveys, indicating persistent concerns about care quality. The most recurring issues involve medication management errors, infection control problems, and treatment care deficiencies. While all violations show correction dates, the pattern of repeated deficiencies in core care areas like medication safety and infection prevention suggests families should carefully evaluate current conditions during visits.
Mar 12, 2026Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 12, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 30, 2025Routine15
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 15, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Aug 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Aug 11, 2023
$15,483
Fine
Jun 20, 2023
$55,481
Payment Denial
Jun 20, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Cedar Ridge Health & Rehab Ctr
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Crest Crjs Holdco LLC
Owner · Organization
Il M Trust
Owner (parent company) · Organization
Mrs Windy City State Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
163 reviews from families & visitors
Official Website
Visit cedarridgerehab.com
Medicare data downloads
Original nursing home datasets
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