Cedar Crossings
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 9.0)
Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · $44,133 in fines
What this means for your family
Given the consistent reports of ignored call lights and dietary errors, this facility presents significant safety risks. If you must consider this location, we strongly advise you to visit frequently and unannounced to monitor your loved one's care, as communication with management is frequently cited as a major barrier.
Google Reviews
Google Reviews
31 reviews on Google“Cedar Crossings faces severe, recurring criticism regarding neglectful care, poor management, and significant communication failures. While a few reviewers praise individual staff members for kindness, the overwhelming pattern involves ignored call lights, dietary errors, and a lack of professional oversight that compromises resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy
- Individual staff members noted for kindness
- Respectful interactions observed by some families
Concerns
- Neglected call lights and slow response times (mentioned by 6 reviewers)
- Poor communication with families and management (mentioned by 5 reviewers)
- Incompetent or unprofessional staff behavior (mentioned by 5 reviewers)
- Dietary errors and failure to provide proper nutrition (mentioned by 3 reviewers)
- Laundry and personal item management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what specific protocols do you have in place to ensure we receive timely updates regarding our loved one's care?
- 2Given that response times to call lights are a common concern for families, could you walk me through your current system for monitoring and responding to resident requests?
- 3I appreciate that your team responds to every online review; how does that feedback loop translate into actual changes or improvements within the facility?
- 4Regarding the dietary program, what steps are you taking to ensure that residents receive the correct meals and consistent nutritional support?
- 5With the current staffing levels, how do you ensure that personal items and laundry are managed reliably so that residents' belongings don't go missing?
- 6Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy sessions into the daily routine to keep residents active?
Personalized based on this facility's data
Key Review Excerpts
“The call lights were a joke. One night My roommate and I had our call light on for an hour and a half. I went looking for a CNA, found 1, she was asleep in a chair in a patients room.”
“The facility is quite dated, and not fancy at all, but my condition improved thanks to the skilled PT/OT professionals who set me up with a daily routine and provided much encouragement.”
“My mother was there for 7 months and she also died there. They lost everything single piece of clothing we had brought her and put old stained gross clothes in her closet that were the wrong size and they weren't hers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Crossings shows concerning patterns with 95 deficiencies across 10 surveys, including 34 triggered by family complaints. The facility repeatedly struggles with accident prevention and safety hazards, medication management, and nursing staff supervision. While all deficiencies show correction dates, the same issues recur across multiple years, suggesting systemic problems. Recent 2024-2025 complaint-driven inspections continue finding safety and staffing violations, indicating ongoing care quality concerns families should carefully evaluate.
Jan 17, 2025Routine11
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 17, 2025Complaint14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 3, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jul 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 17, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Mar 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jun 17, 2024
$24,193
Fine
Nov 9, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Cedar Crossings
for profit
Chain Affiliation
Sapphire Health Services
8 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 8
Ownership & Management
Owners
Becker, Andy
Owner
Hilty, Lisa
Owner
Morris, Bryan
Owner
Ricker, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit cedarcrossingscare.com
Medicare data downloads
Original nursing home datasets
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