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Nursing HomeMedicaid Investigative

Casper Mountain Rehabilitation and Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

4305 S Poplar, Casper, WY 82601120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 46 Google reviews

5
4
3
2
1

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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (30 vs median 5.0)
  • High staff turnover (55%)
  • High RN turnover (53%)

Bottom 25% in WY · Below recommended RN staffing · $116,051 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the facility's physical therapy program is frequently praised for helping residents regain mobility, the recent surge in reports regarding neglect and unprofessional conduct is deeply concerning. If you consider this facility, perform an unannounced visit during a weekend to observe staffing levels and response times firsthand, and ensure you have a clear plan for monitoring your loved one's care.

Google Reviews

Google Reviews

46 reviews on Google
Casper Mountain Rehabilitation and Care Center receives highly polarized reviews, with some families praising the therapy team and staff kindness, while others report severe neglect and safety concerns. Critics consistently highlight issues with understaffing, poor communication, and unprofessional treatment of residents, while supporters point to successful rehabilitation outcomes and a friendly atmosphere.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Effective physical therapy programs
  • Friendly and compassionate nursing staff
  • Active social and engagement activities
  • Clean and renovated facility areas

Concerns

  • Severe understaffing leading to neglected call lights and hygiene (mentioned by 6 reviewers)
  • Unprofessional or dehumanizing treatment of residents (mentioned by 4 reviewers)
  • Theft or loss of personal belongings (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness to complaints (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(2)'22(5)'24(10)'26(4)

Distribution · 41 analyzed

5
17
4
5
3
0
2
0
1
19

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that some families have expressed concerns about call light response times, what specific protocols do you have in place to ensure residents receive timely assistance?
  • 2I noticed the facility has undergone recent renovations; how do you maintain high standards of cleanliness and hygiene throughout the entire building on a daily basis?
  • 3With the current staffing levels, how do you ensure that every resident receives consistent, personalized attention and respectful care throughout their shift?
  • 4What measures are in place to ensure the security of personal belongings and valuables for residents living in the facility?
  • 5Could you walk me through your process for communicating with family members regarding changes in a resident's health or addressing any concerns we might have?
  • 6I see that you have an active social calendar; what are some of the most popular engagement activities that help residents feel connected and part of the community here?

Personalized based on this facility's data


Key Review Excerpts

Within the 1st month my parents were happier and by the end of the 2nd month they were able to do more for themselves. My mom had been in a wheelchair since July but is walking now. I'm very impressed with PT.

Long-term resident's family · 2024★★★★

My mom had to call 911 on herself the first night she was there because no one would come to her call light or to her screaming! It stuck her in a corner with no TV no lamp for light.

Resident's family · 2025☆☆☆☆

The staff cared for her with love and compassion, making every transition feel supported. She was often outside greeting everyone or enjoying the activities — bingo, crafts (I’ll treasure forever), and even outings to parades, concerts, and rodeos.

Memory care family member · 2025★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
2.87hrs
70%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.9%
Worse than Avg
Here
17.9%
US
12.1%
WY
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.3%
WY
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.4%
WY
23.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Worse than Avg
Here
89.0%
US
95.5%
WY
94.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
14.4%
WY
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.4%
Worse than Avg
Here
88.4%
US
93.4%
WY
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.7%
Worse than Avg
Here
50.7%
US
81.8%
WY
76.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
79.7%
WY
77.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WY
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
2penalties
Well above state avg (6.8)
34 complaint-triggered
$116,051 in fines

This facility has faced persistent quality concerns, with families filing 34 complaints triggering federal inspections. The most recurring issues involve infection control, medication management, and resident care planning. Recent complaints in 2025 continue to cite problems with pressure ulcer care, medication oversight, and infection prevention - indicating ongoing challenges despite the facility's corrections to previous violations.

Dec 30, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 27, 2025Complaint
12
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Aug 27, 2025Routine
28
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0751Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 16, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 18, 2025Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 6, 2025Complaint
4
0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Federal Penalties

Fine

Aug 27, 2025

$62,647

Payment Denial

Apr 18, 2025

11-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Casper Mountain Rehabilitation and Care Center

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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