Cascades at Port Arthur
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (72%)
Bottom 25% in Texas · Critically understaffed (RN) · Very high staff turnover · Best in CASCADES HEALTHCARE chain · $365,561 in fines · Abuse citation
What this means for your family
This facility offers an impressive, modern environment with excellent rehabilitation services and wonderful social programming. However, you must investigate the recent reports of nursing neglect and slow response times, as these critical care issues are a significant concern for several families.
Google Reviews
Google Reviews
93 reviews on Google“Families considering Cascades at Port Arthur will find a facility praised for its beautiful, hotel-like building and a highly engaged administration and rehab team. While many reviewers highlight exceptional social events and a welcoming atmosphere, there are serious, recurring allegations regarding neglectful nursing care and hygiene issues. Prospective families should prioritize verifying nursing responsiveness and hygiene standards during their visit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Engaged and hands-on administration
- Excellent rehabilitation and therapy programs
- High-quality social activities and community events
- Welcoming and friendly front-office staff
Concerns
- Neglect regarding hygiene and basic needs (mentioned by 2 reviewers)
- Slow nursing response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
The owner provides a mix of generic and personalized responses, often using the reviewer's name and referencing specific details from the text. Negative reviews are handled professionally by inviting direct communication with management to resolve issues.
Questions for Your Tour
- 1I noticed the administration is very active in responding to the community; how do you personally stay involved with the residents and their families?
- 2With the great rehabilitation programs mentioned by others, could you walk us through how a resident transitions from therapy back to their daily routine?
- 3How does the nursing team manage call lights during the night shifts to ensure residents get timely assistance with their basic needs?
- 4What specific protocols are in place to ensure that hygiene and personal care needs are met consistently for every resident?
- 5Can you tell us more about the social calendar and what kind of community events the residents participate in each week?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians or transferring a resident to a hospital?
Personalized based on this facility's data
Key Review Excerpts
“The facility and staff are very welcoming. The beautiful front lobby presents like a hotel, with that vibe continuing throughout the home.”
“The therapy staff here are experienced and professional. Katie and her team take excellent care of their patients and provide outstanding treatment”
“The nurses leave there patient in there own poop for hours . Leaves there patients over 400 with there blood sugar.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 22 deficiencies, with persistent issues in medication management, care planning, and resident safety appearing across multiple surveys from 2023 through 2026. While the facility corrects violations when cited, recurring problems with medication errors, accident prevention, and abuse protection suggest ongoing quality concerns that warrant careful consideration.
Jan 13, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 7, 2026Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 22, 2025Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 16, 2024Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Sep 22, 2025
$12,428
Fine
Sep 22, 2025
$17,345
Fine
Aug 16, 2025
$17,345
Fine
Jun 17, 2024
$208,196
Fine
Sep 13, 2023
$23,186
Fine
Aug 3, 2023
$8,766
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
CASCADES AT PORT ARTHUR REHAB LP
JAMES N DAVIDSON
Chain Affiliation
Cascades Healthcare
20 facilities nationwide
Chain avg rating: 1.0/5 · Rank 4 of 4 (Worst) (Best)
Ownership & Management
Owners
Crump, Jason
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Crump, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fullmer, Chad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fullmer, Rebecca
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcspadden, Heather
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
White, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
White, Lori
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit cascadesatportarthur.com
Medicare data downloads
Original nursing home datasets
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