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Nursing HomeMedicaid Investigative

Cascades at Port Arthur

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6600 9th Ave., Port Arthur, TX 77642150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 93 Google reviews

5
4
3
2
1
Cascades at Port Arthur Nursing Home in Port Arthur, TX — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 8.0)
  • High staff turnover (72%)

Bottom 25% in Texas · Critically understaffed (RN) · Very high staff turnover · Best in CASCADES HEALTHCARE chain · $365,561 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers an impressive, modern environment with excellent rehabilitation services and wonderful social programming. However, you must investigate the recent reports of nursing neglect and slow response times, as these critical care issues are a significant concern for several families.

Google Reviews

Google Reviews

93 reviews on Google
Families considering Cascades at Port Arthur will find a facility praised for its beautiful, hotel-like building and a highly engaged administration and rehab team. While many reviewers highlight exceptional social events and a welcoming atmosphere, there are serious, recurring allegations regarding neglectful nursing care and hygiene issues. Prospective families should prioritize verifying nursing responsiveness and hygiene standards during their visit.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean7.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Beautiful, modern, and clean facility
  • Engaged and hands-on administration
  • Excellent rehabilitation and therapy programs
  • High-quality social activities and community events
  • Welcoming and friendly front-office staff

Concerns

  • Neglect regarding hygiene and basic needs (mentioned by 2 reviewers)
  • Slow nursing response times to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'22(36)'24(8)'26(7)

Distribution · 96 analyzed

5
87
4
1
3
0
2
1
1
7
33 reviews posted between Nov 21, 2022Nov 23, 2022 · 33 were 5-star
15 reviews posted between Jul 28, 2021Jul 29, 2021 · 15 were 5-star

How They Respond to Reviews

37%response rate
Good

The owner provides a mix of generic and personalized responses, often using the reviewer's name and referencing specific details from the text. Negative reviews are handled professionally by inviting direct communication with management to resolve issues.

Questions for Your Tour

  • 1I noticed the administration is very active in responding to the community; how do you personally stay involved with the residents and their families?
  • 2With the great rehabilitation programs mentioned by others, could you walk us through how a resident transitions from therapy back to their daily routine?
  • 3How does the nursing team manage call lights during the night shifts to ensure residents get timely assistance with their basic needs?
  • 4What specific protocols are in place to ensure that hygiene and personal care needs are met consistently for every resident?
  • 5Can you tell us more about the social calendar and what kind of community events the residents participate in each week?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians or transferring a resident to a hospital?

Personalized based on this facility's data


Key Review Excerpts

The facility and staff are very welcoming. The beautiful front lobby presents like a hotel, with that vibe continuing throughout the home.

Long-term resident's family · 2025★★★★★

The therapy staff here are experienced and professional. Katie and her team take excellent care of their patients and provide outstanding treatment

Rehab patient · 2021★★★★★

The nurses leave there patient in there own poop for hours . Leaves there patients over 400 with there blood sugar.

Long-term resident's family · 2026☆☆☆☆
Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility53.7%
Worse than Avg
Here
53.7%
US
93.4%
TX
96.9%
Jefferson
85.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility57.5%
Worse than Avg
Here
57.5%
US
95.5%
TX
98.0%
Jefferson
92.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.4%
TX
14.2%
Jefferson
16.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
TX
14.9%
Jefferson
12.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Mixed vs Avgs
Here
3.3%
US
12.1%
TX
2.5%
Jefferson
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
TX
16.1%
Jefferson
11.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
79.7%
TX
88.0%
Jefferson
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility3.9%
Worse than Avg
Here
3.9%
US
81.8%
TX
89.2%
Jefferson
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Jefferson
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
6penalties
Well above state avg (9.1)
17 complaint-triggered
$365,561 in fines

Families have repeatedly filed complaints triggering 22 deficiencies, with persistent issues in medication management, care planning, and resident safety appearing across multiple surveys from 2023 through 2026. While the facility corrects violations when cited, recurring problems with medication errors, accident prevention, and abuse protection suggest ongoing quality concerns that warrant careful consideration.

Jan 13, 2026Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 7, 2026Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0850Potential for harm · PatternCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Nov 20, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 22, 2025Complaint
5
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 16, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 16, 2024Routine
6
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Sep 22, 2025

$12,428

Fine

Sep 22, 2025

$17,345

Fine

Aug 16, 2025

$17,345

Fine

Jun 17, 2024

$208,196

Fine

Sep 13, 2023

$23,186

Fine

Aug 3, 2023

$8,766

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

CASCADES AT PORT ARTHUR REHAB LP

Administrator

JAMES N DAVIDSON

Chain Affiliation

Chain Name

Cascades Healthcare

Chain Size

20 facilities nationwide

Chain avg rating: 1.0/5 · Rank 4 of 4 (Worst) (Best)

Ownership & Management

Owners

Crump, Jason

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Crump, Susan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Fullmer, Chad

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Fullmer, Rebecca

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mcspadden, Heather

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

White, Derek

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

White, Lori

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Aurala, Flp5% or Greater Mortgage InterestCrumo, Flp5% or Greater Mortgage InterestGulf Assets, Flp5% or Greater Mortgage InterestHitori Hoshi, Flp5% or Greater Mortgage InterestPort Arthur Holdings, Lp5% or Greater Mortgage Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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