Bonne Vie
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 519 Google reviews
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What this means for your family
This facility offers exceptional rehabilitation and therapy services that have helped many residents return home. However, because recent reviews have raised serious alarms regarding medical accuracy and hygiene, families should perform frequent, unannounced visits and maintain close oversight of all medical diagnoses.
Google Reviews
Google Reviews
519 reviews on Google“Bonne Vie is highly regarded by many families for its exceptional rehabilitation services and compassionate nursing staff, specifically highlighting individuals like Jackie Swift for their attentive care. However, some families have reported severe concerns regarding medical misdiagnosis, neglectful hygiene practices, and slow response times from staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and occupational therapy programs
- Clean, modern, and beautiful facility
- Engaging activities and events for residents
Concerns
- Neglect regarding hygiene and timely care (mentioned by 2 reviewers)
- Medical misdiagnosis and diagnostic errors
- Staff responsiveness and perceived laziness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to reviews. Positive reviews are met with interchangeable phrases, while negative reviews are addressed using standardized corporate redirection or vague promises of review.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through your review responses; how does that culture of communication extend to the families of residents?
- 2The facility looks beautiful and modern; could you tell us more about the different types of engaging activities and social events organized to keep residents active?
- 3We noticed your excellent physical and occupational therapy programs; how do these therapies integrate into a resident's daily routine?
- 4With the high standard of care reflected in your health inspections, what specific protocols are in place to ensure that personal hygiene and timely assistance are consistently met for every resident?
- 5In the event of a medical emergency or a sudden change in a resident's condition after hours, what is the specific process for physician notification and immediate care?
- 6Since we are looking for a very attentive environment, how do you support your nursing team to ensure they can remain responsive to residents' needs throughout every shift?
Personalized based on this facility's data
Key Review Excerpts
“Thanks to Bonne Vie Nurses and Physical Therapists, today they're both home happily living the”
“My mother has been a long term care resident for the past 6 years. My mother absolutely adores her “home”. She feels safe and is cared for in a loving and professional manner.”
“They diagnosed my brother-in-law with the wrong diagnosed they wanted to amputate his leg he had a blood infection they didn't check for that”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found serious issues including inadequate protection from abuse and poor infection control. The facility shows recurring problems with care planning and treatment quality, appearing in multiple surveys from 2022 to 2024. While all deficiencies were reportedly corrected, the pattern of complaints and repeat violations in core care areas warrants careful consideration during visits.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2024Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 10, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2023Routine4
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 24, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Tyler County Hospital District
for profit
BV CONTINUING CARE CENTER LTD CO
KENNETH BLANDA
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 37 (Best)
Ownership & Management
Owners
Tyler County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
519 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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