Cascades at Jacinto
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (67%)
Bottom 25% in Texas · Critically understaffed (RN) · Best in CASCADES HEALTHCARE chain · $51,586 in fines
What this means for your family
This facility is an excellent choice for those prioritizing high-quality physical therapy and a compassionate nursing team. However, families should conduct an in-person visit specifically to check for facility cleanliness and odors, as several reviewers have noted issues with sanitation and room maintenance.
Google Reviews
Google Reviews
61 reviews on Google“Families considering Cascades at Jacinto will find a facility highly praised for its compassionate nursing staff and exceptional rehabilitation and therapy services. While many reviewers highlight a warm, loving environment, others have raised serious concerns regarding facility odors, small room sizes, and inconsistent responsiveness from staff during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptine rehabilitation and physical therapy
- Welcoming and professional administration
- Engaging resident activities and social atmosphere
Concerns
- Unpleasant facility odors (urine/feces) (mentioned by 4 reviewers)
- Small, cramped resident rooms (mentioned by 2 reviewers)
- Difficulty reaching staff or answering phones (mentioned by 2 reviewers)
- Inconsistent care/responsiveness from night staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
The owner primarily uses polite, templated responses to acknowledge positive feedback, often highlighting pride in their staff. While most responses are brief, they do attempt to address negative reviews with specific explanations or a commitment to improvement.
Questions for Your Tour
- 1I noticed some wonderful comments about the compassion of your nursing team; how do you ensure that same level of attentive care is maintained during the overnight shifts?
- 2We are looking for a place with a vibrant social life, so could you tell us more about the specific types of resident activities and social events you host here?
- 3What steps is the facility taking to ensure the common areas and resident rooms are kept fresh and clean for the residents?
- 4How does the administration handle communication with families, especially if we have a quick question or need to reach someone after hours?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
- 6We've heard great things about your rehabilitation and physical therapy programs; how do you tailor these services to meet an individual resident's specific mobility goals?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly attentive, compassionate, and dedicated to the well-being of every resident. My parishioner has been treated with the utmost dignity and respect, and it truly feels like their second home.”
“The facility administration is exceptional! The one concern I had with the facility was addressed immediately.”
“Physical and occupational therapy is stellar. Thank y'all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, with recent issues in environment cleanliness, pest control, and nursing care that remain uncorrected as of early 2026. The facility shows recurring problems in three main areas: fire safety systems, infection control, and basic care planning. While most deficiencies have correction dates, the pattern of repeated issues across multiple surveys and ongoing complaint-driven investigations suggests persistent operational challenges that families should carefully consider.
Feb 19, 2026Routine8
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 22, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 21, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 27, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 5, 2024Routine14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 30, 2025
$12,740
Fine
Nov 6, 2023
$4,194
Fine
Sep 7, 2023
$47,392
Payment Denial
Sep 7, 2023
3-day denial
Ownership & Operations
Who Operates This Facility
Cascades at Jacinto Rehab Lp
for profit
CASCADES AT JACINTO, REHAB LP
BRAUNWYN DELCO
Chain Affiliation
Cascades Healthcare
20 facilities nationwide
Chain avg rating: 1.0/5 · Rank 2 of 4 (Worst) (Best)
Ownership & Management
Owners
Cascades at Jacinto Rehab, Lp
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit cascadesatjacinto.com
Medicare data downloads
Original nursing home datasets
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