Woodbridge Care Center and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 176 Google reviews
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What this means for your family
This facility has a very strong rehabilitation and therapy team that many patients find helpful for recovery. However, there is a recurring pattern of communication issues and slow response times from nursing staff. We strongly recommend that families conduct frequent, unannounced visits and maintain direct contact with the unit manager to ensure consistent care.
Google Reviews
Google Reviews
176 reviews on Google“Woodbridge Care Center receives highly polarized feedback, with many reviewers praising specific staff members for attentive care and successful rehabilitation outcomes. However, a significant number of families report severe concerns regarding neglect, poor communication, and unprofessional behavior from nursing staff. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised physical and occupational therapy teams
- Concierge service noted for being helpful and attentive
- Clean and well-maintained facility environment
- Bilingual (Spanish-speaking) staff availability
Concerns
- Unresponsive nursing staff and slow call light response times (mentioned by 8 reviewers)
- Poor communication with family members regarding patient status (mentioned by 6 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 5 reviewers)
- Rude or unprofessional behavior from staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the physical and occupational therapy teams are highly regarded here; how do you integrate those therapy sessions into a resident's daily schedule?
- 2Could you walk me through your current process for updating family members on a resident's health status, and who would be our primary point of contact for those updates?
- 3Given the importance of timely assistance, what is your internal protocol for monitoring and responding to call lights to ensure residents receive help promptly?
- 4I see you have bilingual staff available; how do you ensure that communication remains consistent and clear for all residents, especially during shift changes?
- 5Regarding the recent health inspection results, what specific steps is the facility taking to address those areas and improve the overall care experience?
- 6How do you manage the dining experience to ensure that residents receive the necessary nutritional support and assistance they need during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and cna are very attentive and courteous and careful and they don't complaint. A Dr at St Joseph recommended the facility and she was right.”
“The staff would not give my mother water throughout the day because they were too lazy to change her. In fact the day she moved my sister was there and her male CNA literally said no to giving her water because she was moving that day.”
“Any problem or concern we raised was handled promptly and effectively. Patient call lights are always answered and the hallways smell fresh and clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woodbridge Care Center shows a pattern of deficiencies across multiple areas, with medication management, resident rights, and food safety being the most frequent concerns. The facility has had issues with medication errors, maintaining resident dignity and privacy, and proper food handling across all three recent surveys. While all deficiencies show correction dates, the recurring problems with medication safety and basic resident care standards suggest ongoing operational challenges families should carefully consider.
Aug 6, 2025Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 18, 2023Routine10
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 6, 2021Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Oct 2, 2023
$1,764
Fine
Sep 11, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Woodbridge Care Center and Rehab
for profit
Chain Affiliation
FL Snf Trust
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 27 of 46
Ownership & Management
Owners
Woodbridge Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco II LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit woodbridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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