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Nursing HomeMedicaid Investigative

Carrollton Manor, Incorporated

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2455 Oak Grove Church Road, Carrollton, GA 30117100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 30 Google reviews

5
4
3
2
1
Carrollton Manor, Incorporated Nursing Home in Carrollton, GA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (57%)

Bottom 25% in GA · Critically understaffed (RN) · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has received multiple, highly concerning reports of clinical neglect and poor hygiene. While some families report positive experiences with hospice care, the recurring pattern of serious medical failures makes it difficult to recommend for general rehabilitation or long-term care; we strongly advise looking elsewhere.

Google Reviews

Google Reviews

30 reviews on Google
Carrollton Manor, Incorporated faces severe and consistent allegations of neglect, including reports of untreated bedsores, malnutrition, and failure to provide basic hygiene or medical care. While a small subset of reviewers praises the staff for end-of-life care, the overwhelming majority of detailed feedback describes a facility with dangerous lapses in clinical oversight and unprofessional administrative conduct.

Quality Themes

Tap a score for details
Food2.0Staff2.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Helpful staff during hospice transitions
  • Scenic country setting

Concerns

  • Severe neglect including untreated bedsores and malnutrition (mentioned by 3 reviewers)
  • Lack of basic hygiene (no bathing for days, residents left in urine) (mentioned by 3 reviewers)
  • Incompetent medical care and failure to monitor health conditions (mentioned by 4 reviewers)
  • Rude and unhelpful administrative/admissions staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(7)'20(1)'22(2)'24(1)'26(3)

Distribution · 33 analyzed

5
12
4
3
3
0
2
0
1
18

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding hygiene and personal care, what specific protocols are in place to ensure residents receive consistent assistance with bathing and daily grooming?
  • 2Can you walk me through your current process for monitoring skin integrity and preventing complications like pressure ulcers for residents with limited mobility?
  • 3With the current staffing levels, how does your nursing team ensure that residents receive timely medical assessments and that changes in health status are communicated to families immediately?
  • 4I noticed the facility is in a beautiful, scenic setting; how do you incorporate this environment into the daily activity schedule to keep residents engaged and active?
  • 5What steps are being taken to improve the quality and nutritional oversight of the dining program to ensure all residents are meeting their dietary needs?
  • 6When a family has concerns about their loved one's care, what is the established chain of communication to ensure those issues are addressed promptly by the administrative team?

Personalized based on this facility's data


Key Review Excerpts

My mother had four stage four bed sores that had to be treaded by wound care specialists daily. She lost about 50 pounds and weighed only 70 pounds when she died there of starvation and malnutrition.

Long-term resident's family · 2026☆☆☆☆

My grandfather was here for 4 months and they did not care for him properly, his small sore turned into a bed sore the size of a baseball, they didn’t feed him or give him liquids regularly, he got multiple utis, and was hospitalized twice because of their negligence.

Grandchild of resident · 2023☆☆☆☆

Every one who cared for him was amazing! They answered every question we had and helped us with anything we needed. They took very good care of him and I’m forever thankful for the wonderful people in this facility.

Family of hospice patient · 2026★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

14

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility57.6%
Worse than Avg
Here
57.6%
US
95.5%
GA
95.0%
Carroll
97.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.6%
Worse than Avg
Here
68.6%
US
93.4%
GA
91.2%
Carroll
95.2%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility16.9%
Worse than Avg
Here
16.9%
US
1.6%
GA
2.5%
Carroll
1.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
14.4%
GA
15.7%
Carroll
17.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
15.5%
GA
20.1%
Carroll
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
12.1%
GA
10.6%
Carroll
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.0%
Worse than Avg
Here
58.0%
US
81.8%
GA
80.4%
Carroll
85.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.1%
Worse than Avg
Here
57.1%
US
79.8%
GA
78.4%
Carroll
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
GA
2.4%
Carroll
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (6.1)
3 complaint-triggered

Families have filed complaints about Carrollton Manor resulting in 11 deficiencies, with recurring issues in medication management, resident care planning, and safety protocols. The facility has faced problems across multiple surveys spanning 2020-2025, including concerns about abuse reporting, infection control, and nutritional care. While all cited deficiencies show correction dates, the pattern of repeat violations and family complaints suggests ongoing operational challenges that warrant careful evaluation during visits.

Apr 25, 2026Complaint
2
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Apr 25, 2025Routine
8
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 8, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 2, 2023Routine
10
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 5, 2020Routine
9
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carrollton Manor, Incorporated

Organization Type

for profit

Ownership & Management

Owners

Carrollton Manor INC

Owner · Organization

Thompson, Evelyn

Owner

Thompson, Trace

Owner

51%

Key personnel

Thompson, EvelynOfficer / DirectorThompson, HenryOfficer / DirectorThompson, SharonOfficer / DirectorThompson, TraceOfficer / DirectorThompson, TraceManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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