Bhm Carrollton Opco INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 5.0)
- High staff turnover (72%)
- High RN turnover (67%)
Bottom 25% in GA · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in CYPRESS SKILLED NURSING chain · $3,728 in fines
What this means for your family
This facility has a history of severe, documented reports of medical neglect and poor hygiene that should be a major red flag for any family. While some families report positive end-of-life care, the frequency of reports regarding untreated wounds and medication errors is alarming; we strongly recommend looking for alternative facilities with higher safety ratings.
Google Reviews
Google Reviews
30 reviews on Google“BHM Carrollton OpCo Inc faces severe and consistent allegations of medical neglect, including reports of untreated bedsores, malnutrition, and failure to administer prescribed treatments. While a small subset of reviewers reports positive experiences with staff, the overwhelming majority of recent feedback describes a facility where residents suffer from poor hygiene, lack of communication, and life-threatening lapses in care.”
Quality Themes
Tap a score for detailsStrengths
- Kind and informative tour staff
- Compassionate end-of-life care
- Beautiful country setting
Concerns
- Severe medical neglect and failure to provide basic care (hygiene, nutrition, wound care) (mentioned by 8 reviewers)
- Incompetent or unprofessional communication from administration and admissions (mentioned by 3 reviewers)
- Unsanitary conditions and strong odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how kind and informative your tour staff is; how does that same level of communication translate to the daily updates families receive regarding their loved one's care?
- 2With such a beautiful country setting here, what kind of daily activities or outdoor time do residents get to enjoy?
- 3What specific protocols do you have in place to ensure consistent hygiene, nutrition, and wound care for every resident?
- 4How does the nursing team manage medication administration to ensure there are no errors or missed doses?
- 5Can you describe your process for maintaining cleanliness and managing odors in the resident rooms and common areas?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was here for 4 months and they did not care for him properly, his small sore turned into a bed sore the size of a baseball, they didn’t feed him or give him liquids regularly, he got multiple utis, and was hospitalized twice because of their negligence.”
“No bath in 5 days. No breathing treatment in 5 days even though doctor ordered 4 per day! Someone at the facility (of course no one is taking responsibility) turned oxygen way above where it should have been and gave her CO2 poisoning, which landed her back in the hospital.”
“My father in law was here at the end of his battle with cancer. Every one who cared for him was amazing! They answered every question we had and helped us with anything we needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with multiple families filing complaints that triggered inspections, including recent serious issues with abuse protection and medication management in 2025. The most recurring problems involve medication management, infection control, and dietary services, with many issues persisting across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies, the pattern of repeated violations in critical care areas and ongoing family complaints suggests persistent quality concerns that families should carefully consider.
Apr 9, 2026Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 9, 2026Routine6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Complaint15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Mar 20, 2025Routine3
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 7, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 7, 2023
$3,728
Ownership & Operations
Who Operates This Facility
Bhm Carrollton Opco INC
for profit
Chain Affiliation
Cypress Skilled Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 6 of 8 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Carrollton Manor, Incorporated
< 1 miNursing Home · Carrollton, GA
Autumn Square
< 1 miAssisted Living · Carrollton, GA
Barclay House of Carrollton Memory Care
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Barclay House of Carrollton
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Stewart House, the
4.1 miAssisted Living · Carrollton, GA
Pruittplace-Carrollton
4.5 miAssisted Living · Carrollton, GA