Carrie Elligson Gietner Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 10)
Bottom 25% in MO · Critically understaffed (RN) · Worst in RELIANT CARE MANAGEMENT chain · $92,561 in fines
What this means for your family
While some families report positive experiences with specific nursing staff, the recent and consistent reports of pest infestations and facility neglect are deeply concerning. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and common areas before considering this facility for your loved one.
Google Reviews
Google Reviews
24 reviews on Google“Carrie Elligson Gietner Health Care Center receives highly polarized feedback, with some long-term families and staff praising the administration, while numerous recent reviewers report severe neglect, unsanitary conditions, and staffing shortages. Critical concerns include reports of pest infestations, poor food quality, and unprofessional behavior by staff. Families should be aware of the stark contrast between the positive experiences of some long-term residents and the alarming allegations regarding basic care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated nursing and therapy staff
- Responsive administrative leadership
- Long-term stability for some residents
Concerns
- Unsanitary conditions and pest infestations (mentioned by 4 reviewers)
- Poor food quality and missed meals (mentioned by 4 reviewers)
- Understaffing and lack of resident supervision (mentioned by 3 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current protocols for housekeeping and pest control to ensure a clean living environment?
- 2I noticed the staffing ratings are currently low; what specific steps is the facility taking to improve staff retention and ensure consistent, attentive care for residents?
- 3Can you share how you manage the dining experience to ensure that residents receive nutritious, timely meals and that individual dietary needs are consistently met?
- 4How do you foster a culture of professionalism and respectful communication among your staff to ensure residents feel comfortable and well-supported at all times?
- 5With a capacity of 130 residents, what does a typical daily activity schedule look like to ensure residents remain engaged and active throughout the week?
- 6How does your nursing team coordinate with local medical providers to manage emergencies and ensure continuous care for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My brother has been at the Carrie Elligson/Gietner home for 10 years. I am a RN and former nursing home administrator. My brother has had some serious medical issues this summer resulting in a decline in his abilities; mentally and physically. Over the last two months the nursing staff and therapy staff has nursed him back to a near normal state of health!”
“I have to give praise where it is deserved; there are quite a few nurses that give her some really good treatment and care, some go above and beyond and that is what I will focus on, the care that these special ladies do for my daughter while she is there.”
“If I could go lower then one star I would this place is a disgrace there are bed bugs RATS not mice but RATS roaches and bed bugs crawling over the bed bound resident most of the rooms have no heat there's drugs all through the building and items like knifes and tazers being found in room”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 20 complaint-triggered deficiencies, particularly around medication management, care planning, and food safety issues that persist across multiple recent surveys. The most recurring problems involve medication errors, inadequate resident care plans, and repeated food handling violations spanning from 2019 to 2025, suggesting ongoing systemic issues despite corrections being reported for each incident.
Sep 22, 2025Complaint4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 3, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Dec 30, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 27, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Aug 1, 2025
$17,668
Fine
Oct 21, 2024
$74,893
Payment Denial
Oct 21, 2024
52-day denial
Ownership & Operations
Who Operates This Facility
Carrie Elligson Gietner Health Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 16 of 29 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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