Carriage House Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 157 Google reviews
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What this means for your family
Carriage House offers an exceptionally engaging activity program and a generally warm, dedicated staff that many families appreciate. However, because multiple reviewers have reported significant delays in call light response times and inconsistent food quality, we recommend you observe the facility during a weekend or evening shift and ask specifically about their current staffing ratios.
Google Reviews
Google Reviews
157 reviews on Google“Carriage House Nursing and Rehabilitation receives high praise for its attentive, compassionate staff and vibrant activity program, which many families credit with improving their loved ones' quality of life. However, several reviewers express significant concerns regarding understaffing, slow response times for call lights, and inconsistent food quality. While many families feel confident in the care provided, others report issues with communication and facility management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Engaging and creative activity program
- Clean and well-maintained facility
- Effective rehabilitation services
Concerns
- Understaffing leading to slow call light response times (mentioned by 4 reviewers)
- Inconsistent or poor food quality (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon looks like for a resident who enjoys social activities?
- 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during shift changes or busy periods?
- 3I understand that nutrition is a key part of recovery; how are you working to improve the dining experience and food quality for residents?
- 4Given that communication is so important to our family, what is the best way for us to stay updated on our loved one's daily progress and any changes in their health?
- 5With the recent health inspection findings, what specific steps has the leadership team taken to address those areas and ensure high standards of care moving forward?
- 6How does your nursing team coordinate with the rehabilitation staff to ensure that medical care and therapy goals are aligned for a resident's recovery?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team is not only knowledgeable but also compassionate, treating residents with the utmost respect and dignity.”
“The nursing side left alot to be desired! There are a handful of wonderful nurses and aids who did an amazing job! Sadly they are under staffed and there was lots of instances of accidents in bed because of taking more than 1/2 hour answering call lights.”
“The staff in her wing are not told that Mom has visits scheduled, so when I/We get there they have to rush to get her ready. I was asked to call the day of my visit and ask for memory care and let them know what time we're coming so that way they can have My Mom ready.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 11 complaint-triggered deficiencies indicating families have filed reports about care issues. The most recurring problems involve medication management, safety hazards, and fire safety systems. While all deficiencies show correction dates, medication errors and safety issues have persisted across multiple surveys from 2023 through 2025, suggesting ongoing challenges with fundamental care practices that warrant careful consideration before placement.
Apr 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Mar 28, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 28, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Carriage House Nursing and Rehabilitation
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 13
Ownership & Management
Owners
Bay City Opco Holdings LLC
Owner · Organization
Green, Dov
Owner (parent company)
Klein, Yoni
Owner (parent company)
Schnell, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit chnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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