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Nursing HomeMedicaid

Caroline Kline Galland Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

7500 Seward Park Avenue South, Rainier Valley · Seattle, WA 98118205 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 106 Google reviews

5
4
3
2
1
Caroline Kline Galland Home Nursing Home in Seattle, WA — Street View
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What this means for your family

This facility is highly regarded for its physical environment and effective rehabilitation therapy, making it a strong candidate for post-surgery recovery. However, families must be proactive; ensure you have a clear, documented communication plan with the nursing director, as multiple reviewers have reported significant lapses in updates regarding patient health and end-of-life notifications.

Google Reviews

Google Reviews

106 reviews on Google
Caroline Kline Galland Home is widely praised for its clean, modern facility, beautiful grounds, and a dedicated nursing and therapy staff that many families credit for successful rehab outcomes. However, there is a recurring pattern of serious communication failures, particularly regarding medical updates and end-of-life notifications, as well as occasional reports of neglectful care during off-hours.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities8.0Meds4.0Memory8.0Comms3.0Value4.0

Strengths

  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Professional and caring nursing staff
  • Beautiful, park-like grounds and lake views

Concerns

  • Poor communication regarding patient status and medical updates (mentioned by 6 reviewers)
  • Inattentive care or neglect during nights and weekends (mentioned by 4 reviewers)
  • Failure to notify family of patient death or medical incidents (mentioned by 3 reviewers)
  • Inconsistent or poor quality of food service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(1)'22(4)'24(5)'26(15)

Distribution · 87 analyzed

5
69
4
3
3
3
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We love the beautiful park-like grounds and the view of the lake; what kind of outdoor activities or strolls are available for residents to enjoy this scenery?
  • 2With such a high staffing rating, how do you ensure that the same level of professional care and attention continues through the night and over the weekends?
  • 3How does the nursing team handle updates to family members regarding changes in a resident's medical status or daily health?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 5Could you tell us more about the dining experience and how the menu is planned to ensure quality and variety for the residents?
  • 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The hospice team - doctor, nurses, nursing aids, chaplain, social worker, kitchen staff, and housekeeping all worked together to provide excellent care to our mom and family

Hospice family member · 2025★★★★★

The care she is getting is hands down better than what she was getting at a different facility after her knee replacement however I’m finding that they don’t communicate with us

Rehab patient's family · 2022★★★☆☆

My father died there alone. They didn’t even call me until after he was gone. Then they are trying to have me pay for things that we did not make use of.

Long-term resident's family · 2023☆☆☆☆
Source: 106 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility93.9%
Worse than Avg
Here
93.9%
US
12.1%
WA
17.2%
King
17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
WA
12.2%
King
10.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.4%
WA
23.0%
King
21.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
14.4%
WA
15.0%
King
14.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.5%
Mixed vs Avgs
Here
92.5%
US
95.5%
WA
93.8%
King
92.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
5.3%
WA
5.6%
King
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
WA
87.8%
King
88.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.0%
Mixed vs Avgs
Here
83.0%
US
79.8%
WA
82.0%
King
83.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
WA
1.3%
King
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Above state avg (17.1)
1 complaint-triggered

This facility shows recurring deficiencies across multiple areas requiring careful consideration. Fire safety systems and emergency preparedness have been the most persistent issues, appearing in all three surveys with problems in sprinkler systems, smoke barriers, and evacuation procedures. Care planning and resident assessment also recur frequently, with deficiencies in developing timely, complete care plans. One family filed a complaint about accident prevention and supervision. While all identified issues have correction dates, families should verify current safety conditions given the repeated fire safety violations.

Mar 4, 2026Routine
26
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 21, 2024Routine
18
0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Aug 4, 2023Routine
20
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0341Potential for harm · Pattern

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0362Potential for harm · Isolated

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0761Potential for harm · Isolated

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 4, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Caroline Kline Galland Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Alhadeff, JeanieOfficer / DirectorAllmo, JackOfficer / DirectorBenoliel, DavidOfficer / DirectorBridge, MarcOfficer / DirectorCohen, MichaelOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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