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Public Google reviewers rate this highly and often mention friendly and reliable transportation team. Schedule a visit to confirm the fit.
based on 28 Google reviews
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Public Google reviewers rate Carlton Senior Living Sacramento highly. Reviewers highlight: friendly and reliable transportation team, beautiful and peaceful courtyard area. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families may find peace of mind in the facility's beautiful courtyard and friendly transportation services, which several long-term residents' families praise. However, there are serious, recurring allegations regarding inconsistent care, including residents being left unassisted for long periods and issues with cleanliness. Prospective families should investigate the facility's current medication management and staffing responsiveness, as recent reviews highlight significant lapses in care and accountability.
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Distribution · 39 analyzed
The owner provides highly personalized, empathetic responses to detailed reviews, often referencing specific family members or facility features. However, they rely on a repetitive, templated script for all untexted 1-star reviews, directing users to a specific HR contact.
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, attentive, and always treats residents with respect. The community is clean, welcoming, and truly feels like a place people can call home.”
“Everything started off well, then there was a sudden lack of care. My loved one was left sitting for long periods of time, not being clean up properly - once they even forgot to provide an evening meal.”
“I would like to complement all of the staff – maintenance, kitchen, nursing, care partners, med techs, housekeeping– for making my mother‘s brief stay as comfortable as possible.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
The investigation was conducted following a complaint regarding staff conduct. While the allegation of staff yelling was deemed unsubstantiated, the investigation found that staff did not treat the resident with dignity and respect. This finding resulted in a Type A deficiency citation related to personal rights.
This report is a Complaint Investigation conducted on 09/30/2025, with the final report date being 01/22/2026. The initial allegation cited poor sanitation of placemats used for meal services. However, the investigation found that there was not a preponderance of evidence to prove the alleged violation, resulting in the allegation being unsubstantiated.
The facility underwent an unannounced annual inspection on 10/08/2025. The inspection covered areas including the kitchen, dining room, resident rooms, and medication storage areas. The report explicitly states that no deficiencies were observed or cited during this visit.
COMPLAINT INVESTIGATION REPORT
The investigation substantiated the allegation that staff are not meeting the resident's care needs. Multiple critical deficiencies were cited, including failures in incontinent care and inadequate follow-up care following multiple falls. The facility was found to have immediate threats to the resident's health and safety.
Carlton Plaza Forever/sac Lp; Carlton Sr Lvg LLC
WIMMER, KASIE
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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