Carlton Senior Living Sacramento
Families consistently rate this highly — reviewers highlight friendly and reliable transportation team. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility offers a beautiful environment and excellent transportation services that can provide peace of mind for active seniors. However, you must closely monitor the responsiveness of the care staff and the consistency of hygiene, as multiple recent reports suggest significant lapses in basic care and cleanliness.
Google Reviews
Google Reviews
28 reviews on Google“Families may find peace of mind in the facility's beautiful courtyard and friendly transportation services, which several long-term residents' families praise. However, there are serious, recurring allegations regarding inconsistent care, including residents being left unassisted for long periods and issues with cleanliness. Prospective families should investigate the facility's current medication management and staffing responsiveness, as recent reviews highlight significant lapses in care and accountability.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and reliable transportation team
- Beautiful and peaceful courtyard area
- Kind and compassionate hospice/nursing staff
- Welcoming and clean community atmosphere
Concerns
- Inconsistent care and delayed responsiveness to call buttons (mentioned by 2 reviewers)
- Issues with cleanliness and hygiene (e.g., pests, odors)
- Additional fees for basic assistance and meal delivery
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic responses to detailed reviews, often referencing specific family members or facility features. However, they rely on a repetitive, templated script for all untexted 1-star reviews, directing users to a specific HR contact.
Questions for Your Tour
- 1We noticed how much the management values feedback from the community; how does the team use resident suggestions to improve daily operations?
- 2The courtyard looks like such a peaceful place; what kind of outdoor activities or social gatherings are held there for the residents?
- 3How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
- 4What specific protocols are in place to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
- 5Could you walk us through the process for handling medical emergencies or urgent care needs during the overnight hours?
- 6When we look at the monthly cost, are there any additional fees we should be aware of for things like meal delivery or help with daily tasks?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, attentive, and always treats residents with respect. The community is clean, welcoming, and truly feels like a place people can call home.”
“Everything started off well, then there was a sudden lack of care. My loved one was left sitting for long periods of time, not being clean up properly - once they even forgot to provide an evening meal.”
“I would like to complement all of the staff – maintenance, kitchen, nursing, care partners, med techs, housekeeping– for making my mother‘s brief stay as comfortable as possible.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 4, 2026ComplaintClean
The investigation was conducted following a complaint regarding staff conduct. While the allegation of staff yelling was deemed unsubstantiated, the investigation found that staff did not treat the resident with dignity and respect. This finding resulted in a Type A deficiency citation related to personal rights.
Jan 22, 2026ComplaintClean
This report is a Complaint Investigation conducted on 09/30/2025, with the final report date being 01/22/2026. The initial allegation cited poor sanitation of placemats used for meal services. However, the investigation found that there was not a preponderance of evidence to prove the alleged violation, resulting in the allegation being unsubstantiated.
Oct 8, 2025InspectionClean
The facility underwent an unannounced annual inspection on 10/08/2025. The inspection covered areas including the kitchen, dining room, resident rooms, and medication storage areas. The report explicitly states that no deficiencies were observed or cited during this visit.
Jul 7, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 22, 2025ComplaintClean
The investigation substantiated the allegation that staff are not meeting the resident's care needs. Multiple critical deficiencies were cited, including failures in incontinent care and inadequate follow-up care following multiple falls. The facility was found to have immediate threats to the resident's health and safety.
May 22, 2025OtherClean
The investigation substantiated the allegation that staff are not meeting the resident's care needs. Multiple critical deficiencies were cited, including failures in incontinent care and inadequate follow-up care following multiple falls. The facility was found to have immediate threats to the resident's health and safety.
Jan 23, 2025ComplaintClean
This complaint investigation report details a resident's death following multiple falls, culminating in an intracranial hemorrhage. The investigation found multiple deficiencies, including a failure to ensure the resident's needs were met and the absence of a comprehensive, strategic fall prevention plan. The severity is determined as critical due to the Type A citation related to the resident's death.
Ownership & Operations
Who Operates This Facility
Carlton Plaza Forever/sac Lp; Carlton Sr Lvg LLC
WIMMER, KASIE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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