Carillon Assisted Living
Families consistently rate this highly — reviewers highlight compassionate and skilled nursing and rehab staff. Schedule a visit to confirm the fit.
based on 247 Google reviews
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What this means for your family
Carillon is an excellent choice for families prioritizing high-quality medical rehabilitation and premium dining experiences. The staff's dedication to personalized care is a standout feature, though you should verify the authenticity of recent review clusters as many entries appear to be identical duplicates.
Google Reviews
Google Reviews
247 reviews on Google“Carillon is highly regarded by families for its exceptional nursing care and professional rehabilitation services. Reviewers consistently praise the high-quality dining experience and the warm, attentive nature of the staff across all departments. While the facility is overwhelmingly positive, the high volume of identical duplicate reviews for single users suggests a need to verify the authenticity of recent feedback clusters.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled nursing and rehab staff
- High-quality, varied dining and bistro services
- Welcoming and attentive administrative and marketing team
- Engaging community activities and resident trips
- Clean and well-maintained living environments
Concerns
- High frequency of duplicate/repetitive review entries (mentioned by 12 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 486 analyzed
How They Respond to Reviews
The owner uses a mix of personalized greetings and templated closing statements. While they frequently address reviewers by name and acknowledge specific details like dining or nursing, they rely heavily on a set of recurring professional templates.
Questions for Your Tour
- 1We noticed how much the management team engages with the community online; how would you describe the communication style between the administration and the families here?
- 2With the high praise for your dining and bistro services, could you tell us more about how much flexibility residents have with meal times and menu choices?
- 3Could you walk us through how the nursing and rehab staff coordinate care if a resident's medical needs change unexpectedly?
- 4What are some of the most popular resident trips or community activities currently happening in the building?
- 5How do you ensure the living environments stay so well-maintained and clean for the residents on a daily basis?
- 6How does the staff handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The dining services are top shelf! The management team plans a large variety of menus for so many activities: dining room, birthday parties, happy hour, any special and special occasion.”
“The nurses and nursing staff are compassionate, hard working, and knowledgeable. The therapists display great skill. Housekeeping does an amazing job.”
“The Marketing Director Kami Shore has been our constant guide, mentor, and friend through the entire process. Moving is stressful, and she has a way of making the process easier.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Carillon Assisted Living underwent its most recent comprehensive inspection on November 3, 2023, which resulted in one cited violation. There are currently no active enforcement actions listed for this facility.
Nov 3, 2023Routine
Health Code (1 violations)
No specific violation description provided in report text.
Ownership & Operations
Who Operates This Facility
Carillon INC
nonprofit
LIFE CARE SERVICES LLC
PAMELA RODDY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
247 reviews from families & visitors
Official Website
Visit carillonlubbock.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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