Assisted Living

Carillon Assisted Living

Name: Public quality & inspection record for Carillon Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and skilled nursing and rehab staff. Schedule a visit to confirm the fit.

1717 Norfolk Ave, Lubbock, TX 79416|Reported capacity: 50|Licensed & active

Source: TX HHSC — view official record

Google rating

4.6/5

based on 254 Google reviews

Directions Website

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What this means for your family

Public Google reviewers rate Carillon Assisted Living highly. Reviewers highlight: compassionate and skilled nursing and rehab staff, high-quality, varied dining and bistro services. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

494 public Google reviews available

Carillon is highly regarded by families for its exceptional nursing care and professional rehabilitation services. Reviewers consistently praise the high-quality dining experience and the warm, attentive nature of the staff across all departments. While the facility is overwhelmingly positive, the high volume of identical duplicate reviews for single users suggests a need to verify the authenticity of recent feedback clusters.

Quality Themes

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Strengths

Compassionate and skilled nursing and rehab staff
High-quality, varied dining and bistro services
Welcoming and attentive administrative and marketing team
Engaging community activities and resident trips
Clean and well-maintained living environments

Concerns

High frequency of duplicate/repetitive review entries (mentioned by 12 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 494 analyzed

451

⚡48 reviews posted between Oct 30, 2024 – Nov 7, 2024 · 48 were 5-star

⚡44 reviews posted between Jun 17, 2025 – Jun 26, 2025 · 44 were 5-star

⚡36 reviews posted between Aug 7, 2023 – Aug 16, 2023 · 30 were 5-star

How They Respond to Reviews

93%response rate

Good

The owner uses a mix of personalized greetings and templated closing statements. While they frequently address reviewers by name and acknowledge specific details like dining or nursing, they rely heavily on a set of recurring professional templates.

Questions for Your Tour

1We noticed how much the management team engages with the community online; how would you describe the communication style between the administration and the families here?
2With the high praise for your dining and bistro services, could you tell us more about how much flexibility residents have with meal times and menu choices?
3Could you walk us through how the nursing and rehab staff coordinate care if a resident's medical needs change unexpectedly?
4What are some of the most popular resident trips or community activities currently happening in the building?
5How do you ensure the living environments stay so well-maintained and clean for the residents on a daily basis?
6How does the staff handle medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“The nurses and nursing staff are compassionate, hard working, and knowledgeable. The therapists display great skill. Housekeeping does an amazing job.”

Rehab patient · 2025★★★★★

Source: 494 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

1deficiency

Key Findings

Carillon Assisted Living underwent its most recent comprehensive inspection on November 3, 2023, which resulted in one cited violation. There are currently no active enforcement actions listed for this facility.

Nov 3, 2023Routine1 deficiency reported

View official report

Health Code (1 violations)

Health Code

No specific violation description provided in report text.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carillon INC

Organization Type

nonprofit

Management Company

LIFE CARE SERVICES LLC

Administrator

PAMELA RODDY

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

carillonlubbock.com

swest@carillonweb.com

1717 Norfolk Ave

Lubbock, TX 79416

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

254 reviews from families & visitors

Official Website

Visit carillonlubbock.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.