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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 54 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Lubbock Health Care Center has a middle-range Medicare overall rating. Strengths include excellent rehabilitation and therapy services. Some reviewers note concerns about slow response times to call buttons (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Lubbock Health Care Center will find a facility praised for its exceptionally clean, modern environment and a highly skilled therapy team that aids in rehabilitation. However, recent reviews highlight serious concerns regarding nursing response times and staffing shortages that may lead to delayed care for high-risk residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 50 analyzed
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every negative review. While they acknowledge the reviewer by name, they fail to address the specific clinical or operational grievances mentioned in the reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapist, Susan, Kyle and Victoria, we're excellent. They were caring.”
“Do not go here from hospital, laid on bed without a walker, or a shower, or my pain medication. I had total hip replacement and was left to suffer.”
“The facility is so beautiful and well managed; you can tell the staff genuinely care about the residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Lubbock Health Care Center has ongoing issues with families filing complaints about care quality, with seven complaint-triggered deficiencies over the review period. The facility shows recurring problems in resident rights (clean environment, grievances), medication management, and safety oversight. While all deficiencies have reported correction dates, the pattern of repeated issues in key care areas and continued family complaints suggests persistent operational challenges that warrant careful consideration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Lubbock III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
LIZABETH JACKSON
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 61 of 148
Key personnel
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