Careone at East Brunswick
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 153 Google reviews
Watch Careone at East Brunswick
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility's physical therapy department is highly regarded and often cited as a standout strength for post-surgery recovery. However, families must be prepared to provide daily, in-person advocacy, as multiple reviewers report significant issues with call-bell response times and basic hygiene care. If you choose this facility, ensure you have a clear plan for frequent monitoring of your loved one.
Google Reviews
Google Reviews
153 reviews on Google“CareOne at East Brunswick presents a highly polarized experience for families, with sharp divides between those who praise the physical therapy team and those who report severe neglect. While many reviewers highlight the facility's cleanliness and the dedication of specific staff members, a significant number of families describe a pattern of understaffing, slow response times to call bells, and poor communication regarding medical care. Families considering this facility should be aware that experiences appear to vary significantly based on the specific unit and the level of advocacy provided by family members.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Specific staff members noted for compassion and professionalism
- Responsive concierge and admissions support
Concerns
- Slow or non-existent response to call bells and emergency needs (mentioned by 14 reviewers)
- Neglect regarding hygiene, including failure to change soiled linens or assist with showering (mentioned by 11 reviewers)
- Understaffing and staff perceived as inattentive or distracted by personal devices (mentioned by 9 reviewers)
- Poor communication between staff, shifts, and family members regarding medical status (mentioned by 7 reviewers)
- Inadequate or cold food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the physical and occupational therapy programs are highly regarded here; how do you integrate those services into a resident's daily routine?
- 2We want to ensure our loved one feels well-supported; what is your current process for monitoring and responding to call bells to ensure timely assistance?
- 3Could you walk us through your protocol for maintaining hygiene and personal care, particularly regarding assistance with daily showering and linen changes?
- 4Communication is very important to our family; what is the standard procedure for keeping family members updated on changes in medical status or care plans?
- 5We understand that staffing levels can fluctuate; what steps are you taking to ensure that staff remain attentive and focused on resident needs throughout their shifts?
- 6I see that you actively engage with feedback online; how do you use that input to improve the quality of the dining experience and food service for residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists were lovely but I was frustrated by lack of communication and errors, one of which may have contributed to the outcome. My decision to place him here will haunt me for the rest of my life.”
“The pt and ot staff were phenomenal- 5 out of 5... All worked hard and were responsive when you used your call bell! I did have a few [issues].”
“The nurses ignore the patients for hours on end, doctors and social workers are nowhere to be found, PT is minimal, the food is delivered to the rooms cold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed seven complaint reports triggering inspections, with serious concerns about abuse and neglect prevention appearing in multiple surveys. The facility has recurring issues with care planning, safety systems (fire safety, emergency exits), and food service quality, though all deficiencies show correction dates. Recent complaints involved pressure ulcer care and failure to report suspected abuse, suggesting ongoing quality concerns despite stated corrections.
Jun 26, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 26, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 1, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 4, 2021Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Careone at East Brunswick
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 12 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Straus, Daniel
Owner
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Mira Vie at East Brunswick Opco, LLC
< 1 miAssisted Living · East Brunswick, NJ
Phnj, LLC
3.7 miMemory Care · South River, NJ
Millennium Memory Care at Monroe LLC
4.6 miMemory Care · Monroe, NJ
Reformed Church Home
5.2 miNursing Home · Old Bridge, NJ
Ahc Monroe Township, LLC
5.3 miAssisted Living · Monroe Township, NJ
Memory Care Garden, LLC
5.6 miMemory Care · North Brunswick, NJ