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Assisted Living

Cardinal Care of Hope Mills

Limited public data on Cardinal Care of Hope Mills. Call, tour, and ask to meet current residents' families — your own impression matters most.

4124 Pecan Dr Hope, South View · Mills, NC 2834829 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.4/5

based on 11 Google reviews

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What this means for your family

This facility is highly regarded by several families for its compassionate staff and excellent communication regarding resident well-being. However, you must investigate the facility's staffing credentials and medical monitoring protocols, as there are serious past allegations regarding uncertified CNAs and medical oversight.

Google Reviews

Google Reviews

11 reviews analyzed
Families often praise the facility for the deep compassion and emotional care provided by the staff to long-term residents. However, there are serious allegations regarding medical negligence and the use of uncertified staff for nursing duties.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMedsN/AMemory4.0Comms10.0ValueN/A

Strengths

  • Compassionate and loving caregiving
  • Proactive communication with family members
  • Professional and friendly staff members

Concerns

  • Serious medical negligence and failure to monitor health issues
  • Use of uncertified employees in CNA roles
  • Environment feels bleak or institutional

Rating Trends

Tap a year to see what changed

2345.02014(1)4.02016(1)1.02019(1)1.02020(1)5.02022(2)2.02023(3)5.02025(2)

Distribution

5
5
4
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3
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how communicative your team is with families; how do you typically keep us updated on our loved one's daily well-being?
  • 2What specific protocols do you have in place to ensure staff members are properly certified and trained for their specific caregiving roles?
  • 3How does the care team monitor changes in health or physical symptoms to ensure nothing is overlooked?
  • 4What kind of daily activities or social outings do you organize to help make the community feel warm and lively for the residents?
  • 5Can you tell us more about the specialized support and environment provided for residents who may need memory care?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying both medical professionals and the family?

Personalized based on this facility's data


Key Review Excerpts

The staff was wonderful, you could feel the care coming from them. This isn't an easy job but they did great with momma. They called me anytime something was going on, doctors appointment, her appetite, anything.

Long-term resident's family · 2025★★★★★

I would like to thank the entire staff at this facility for the love and care that was given to my mother for over 10 years.

Long-term resident's family · 2022★★★★★

The ARC has been a good, safe place for him as he transitions from living alone to a community home. The staff is professional and friendly, I have going there weekly for months and the team of staff members seem to manage the residents well.

Friend of resident · 2016★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
29deficiencies
Aug 21, 2024Complaint
Housekeeping and FurnishingsD079

The facility failed to maintain floor vents in a clean and safe condition, as evidenced by 6 vents in hallways and the dining room and 2 vents in a bathroom being loose, rusted, and covered in debris. Some vents were improperly repaired with electrical and duct tape, creating a hazard that prevented a resident's walker from passing smoothly.

Aug 21, 2024Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain floor vents in a clean and safe condition, specifically involving 6 vents in hallways and the dining room and 2 vents in the women's common bathroom. These vents were loose, protruding from the floor, and covered in rust, dirt, and debris. Additionally, some vents were improperly repaired using electrical and duct tape.

Apr 26, 2023Follow-up
Medication AdministrationC254

The facility failed to ensure that medication administration was documented correctly. Specifically, there was a lack of documentation regarding the administration of certain medications to residents.

Medication AdministrationC254

The facility failed to maintain accurate medication records. Documentation was missing for several medication entries, making it impossible to verify if residents received their prescribed doses.

Medication AdministrationC254

The facility failed to properly document the administration of medications. There were instances where medication administration records were incomplete or lacked necessary details.

Medication AdministrationC254

The facility failed to ensure that all medications were properly documented upon administration. Discrepancies were noted between the medication orders and the administration records.

Medication AdministrationC254

The facility failed to maintain complete medication administration records. Some entries lacked the required information regarding the time and dosage of medication given.

Medication AdministrationC254

The facility failed to properly document the administration of medications to residents. There were gaps in the medication administration records that prevented verification of care.

Medication AdministrationC254

The facility failed to ensure that medication administration was accurately recorded. Documentation was found to be incomplete for several residents.

Medication AdministrationC254

The facility failed to maintain adequate medication administration records. Specifically, the records did not consistently show the administration of all prescribed medications.

Medication AdministrationC254

The facility failed to properly document the administration of medications. There were instances where the medication administration records were not updated in a timely manner.

Medication AdministrationC254

The facility failed to ensure that medication administration was documented according to regulations. Records were missing information regarding the specific doses administered.

Medication AdministrationC254

The facility failed to maintain accurate medication administration records. Documentation was found to be insufficient to confirm that all medications were administered as prescribed.

Medication AdministrationC254

The facility failed to properly document the administration of medications. There were several instances where medication administration records were incomplete.

Medication AdministrationC254

The facility failed to ensure that medication administration was documented correctly. The records lacked necessary details for several medication administrations.

Medication AdministrationC254

The facility failed to maintain complete medication administration records. There were gaps in the documentation of medication administration for certain residents.

Medication DiscrepancyC254

The facility failed to ensure that medication administration was accurately recorded. Discrepancies were noted between the medication orders and the administration records.

Apr 26, 2023Follow-up
Health Care10A NCAC 13F .0902(b)

The facility failed to ensure a referral met the acute health care needs of a resident related to obtaining a neurology appointment following multiple falls. Despite physician orders for a neurology consult, the facility did not ensure the appointment was scheduled, and management was unaware of the referral.

Reporting of Accidents and Incidents10A NCAC 13F .1212(a)

The facility failed to notify the local department of social services (DSS) regarding an incident involving a resident. Specifically, the resident was sent to the emergency room for evaluation of a skin tear to the left brow, which required medical treatment beyond first aid.

Feb 1, 2023Complaint
Housekeeping And FurnishingsD 077

The facility failed to maintain a North Carolina Division of Environmental Health sanitation score of 85 or above, which is required for facilities with 13 or more beds. Records showed a sanitation score of 82.5 from a previous inspection, and the facility had not updated its ownership information with the environmental health office to facilitate a new inspection.

Feb 1, 2023Complaint
Housekeeping And FurnishingsC-0306

The facility failed to maintain a North Carolina Division of Environmental Health sanitation score of 85 or above. A review of the posted sanitation rating revealed a score of 82.5. Additionally, physical plant deficiencies were noted, including broken window blinds, rusted floor vents, cracked floor tiles, and uneven thresholds that impeded wheelchair access.

Jun 1, 2022Follow-up
Housekeeping And FurnishingsD 077

The facility failed to maintain a North Carolina Division of Environmental Health sanitation score of 85 or above, as evidenced by a score of 82.5 on 11/02/21. Specific issues included soiled walls, floors, and vents, microbial growth in showers, and improper storage of linens, personal items, and beverages on the floor. Additionally, maintenance concerns such as cracked tiles, peeling paint, and missing baseboards were observed.

Apr 1, 2022Complaint
Housekeeping And FurnishingsD 077

The facility failed to maintain a North Carolina Division of Environmental Health sanitation score of 85 or above, as evidenced by a score of 82.5 on 11/02/21. Specific issues included soiled walls, floors, and vents, microbial growth in showers and on food, and improper storage of linens, personal items, and beverages on the floor.

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References & Resources

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