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Nursing HomeMedicaid Investigative

Capstone Center for Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

302 Swart Hill Road, Amsterdam, NY 12010120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 105 Google reviews

5
4
3
2
1
Capstone Center for Rehabilitation and Nursing Nursing Home in Amsterdam, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 6.0)
  • High staff turnover (54%)
  • High RN turnover (53%)

Below average in NY · Below recommended RN staffing · $47,879 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its clean environment and active social programs, there are recurring, serious reports of neglect and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours and asking specifically about their protocols for call-light response and how they handle communication with families during medical emergencies.

Google Reviews

Google Reviews

105 reviews on Google
Capstone Center for Rehabilitation and Nursing receives highly polarized feedback, with many families praising the facility's physical environment and specific staff members, while others report severe concerns regarding neglect and poor communication. While some families highlight positive experiences with rehabilitation and social services, a significant number of reviewers describe distressing incidents involving hygiene, slow response times to call lights, and inadequate medical oversight.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities8.0Meds3.0Memory7.0Comms4.0ValueN/A

Strengths

  • Warm, attentive nursing and therapy staff
  • Clean, well-maintained facility
  • Engaging activities department
  • Responsive social services team

Concerns

  • Neglect and hygiene issues (unanswered call lights, soiled linens) (mentioned by 7 reviewers)
  • Poor communication with families regarding patient health status (mentioned by 5 reviewers)
  • Understaffing leading to delayed care (mentioned by 4 reviewers)
  • Poor food quality and nutritional concerns (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(25)'20(3)'22(10)'24(10)'26(5)

Distribution · 106 analyzed

5
68
4
10
3
3
2
1
1
24
11 reviews posted between May 23, 2019May 24, 2019 · 11 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding response times for call lights, what specific protocols are in place to ensure residents receive assistance promptly?
  • 2I noticed the facility has had some challenges with communication; what is your standard process for keeping families updated on a loved one's health status and changes in care?
  • 3With the current staffing levels, how do you ensure that hygiene and daily living needs, such as linen changes, are prioritized consistently throughout the day?
  • 4I see that the activity department is highly regarded; could you walk me through a typical weekly schedule and how you tailor these programs to residents with different interests?
  • 5Regarding the dining experience, what steps are you taking to improve the nutritional quality and variety of the meals served to residents?
  • 6How does your nursing team manage medication administration to ensure accuracy and safety for residents?

Personalized based on this facility's data


Key Review Excerpts

This is the 3rd memory care facility my mother in law has been in and it is by far the best! It is clean, clean clean! It is beautifully decorated, bright and happy.

Memory care family member · 2025★★★★★

My mother has been at Capstone for three years and I have visited the facility numerous times and interacted with many staff members. I would not hesitate to recommend Capstone to anyone needing LTC - not because they are perfect, but because the staff truly care for the residents.

Long-term resident's family · 2022☆☆☆☆

The staff stated they didn’t notice anything wrong with my father’s declining health or the very large multiple bruises all over his body. It was absolutely upsetting

Rehab patient's family · 2024☆☆☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
NY
18.9%
Montgomery
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
NY
13.8%
Montgomery
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
14.4%
NY
14.8%
Montgomery
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.4%
NY
20.2%
Montgomery
21.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.8%
Worse than Avg
Here
8.8%
US
4.9%
NY
6.8%
Montgomery
5.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
NY
95.3%
Montgomery
95.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
79.8%
NY
78.8%
Montgomery
82.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
81.8%
NY
77.0%
Montgomery
81.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Montgomery
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (7.6)
10 complaint-triggered
$47,879 in fines

This facility has a concerning pattern of family complaints triggering 10 deficiencies across recent surveys, with recurring issues in nursing staffing, medication management, and resident rights. The most recent December 2024 inspection found multiple serious problems including inadequate nursing staff, medication errors, and failures to maintain a safe environment, though the facility reports correcting these issues. Families should carefully evaluate whether improvements have been sustained before considering placement.

Dec 10, 2024Routine
12
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 10, 2024Complaint
7
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

May 28, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 1, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 21, 2022Routine
10
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Oct 22, 2019Routine
7
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0345Potential for harm · PatternResolved (past non-compliance)

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Dec 10, 2024

$47,879

Ownership & Operations

Who Operates This Facility

Owner / Operator

Capstone Center for Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Upstate Services Group

Chain Size

17 facilities nationwide

Chain avg rating: 1.9/5 · Rank 5 of 16

Ownership & Management

Owners

Koenig, Uri

Owner

60%

Steif, Efraim

Owner

40%

Key personnel

Rehman, HafeezContracted Managing EmployeeEdwards, JessicaW-2 Managing EmployeeWuertzer, AmyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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