Capital Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 191 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Below recommended RN staffing · Worst in SPYGLASS HEALTHCARE chain · No penalties on record · Abuse citation
What this means for your family
This facility offers excellent physical and occupational therapy, which is a major strength for those in rehabilitation. However, families must be extremely vigilant regarding medical instructions and hygiene, as multiple recent reviews report serious failures in following posted care protocols and responding to basic needs.
Google Reviews
Google Reviews
191 reviews on Google“Families often praise the facility for its compassionate physical and occupational therapy teams and the warm, welcoming demeanor of the nursing staff. However, there are serious, recurring allegations regarding medical errors, such as failure to follow specific care instructions for IV restrictions, and concerns about hygiene and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional therapy teams
- Welcoming and friendly reception and nursing staff
- Clean and well-maintained environment
- Efficient check-in and visitor processes
Concerns
- Failure to follow specific medical instructions (e.g., IV restrictions) (mentioned by 2 reviewers)
- Neglect regarding basic hygiene and hydration needs (mentioned by 2 reviewers)
- High noise levels impacting patient rest (mentioned by 2 reviewers)
- Staffing shortages or being understaffed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
The owner uses highly templated, formulaic responses for negative reviews, focusing on expressing regret and directing users to a specific email address. Positive reviews receive very brief, one-sentence acknowledgments.
Questions for Your Tour
- 1I noticed many people mention how friendly the reception and nursing staff are; how do you foster that welcoming culture among the team?
- 2With the recent focus on improving health inspection scores, what specific steps is the facility taking to address medication management and following precise medical instructions?
- 3How does the nursing team ensure that every resident's individual needs for hydration and personal hygiene are consistently met throughout their shift?
- 4What measures are in place to manage noise levels in the hallways to ensure residents can get restful, uninterrupted sleep?
- 5In the event of a medical emergency after hours, what is the protocol for communicating updates to the family?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was attentive and responsive, always keeping us informed and making sure his needs were met. The therapy staff worked hard to encourage and motivate him, and we truly appreciated the kindness shown to”
“My grandmother had multiple clearly posted medical signs in her room. One stated no IVs or blood draws in the right arm and another instructed staff to offer water every hour because she could be unable to get out of bed on her own. Despite these visible signs, medical personnel repeatedly entered the room and attempted procedures on the restricted arm before reading the posted instructions.”
“The staff here have all been kind, courteous, caring, and attentive. Any concerns are addressed right away. The food served is great and if asked they will provide snacks in-between meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Capital Post Acute has concerning patterns of repeated deficiencies, with families filing 36 complaints that triggered federal investigations. The facility struggles most with medication management, infection control, and protecting residents from abuse and neglect. While most issues show correction dates, problems persist across multiple surveys, including recent complaints about resident safety and one unresolved accident hazard citation, suggesting ongoing care quality challenges that warrant careful consideration.
Feb 24, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2026Routine22
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Capital Post Acute
for profit
Chain Affiliation
Spyglass Healthcare
8 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Amm Trust
Owner · Organization
Spyglass Healthcare LLC
Owner · Organization
Gastwirth, Joshua
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
191 reviews from families & visitors
Official Website
Visit capitalpostacute.com
Medicare data downloads
Original nursing home datasets
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