Capital Oaks Nursing & Rehabilitation Center LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in LA · Critically understaffed (RN) · Worst in CENTRAL MANAGEMENT COMPANY chain · $158,019 in fines
What this means for your family
While the facility is noted for its cleanliness and some dedicated staff members, the reports of unsafe medical transport and poor communication are significant red flags. We strongly recommend that families tour the facility and specifically ask about their protocols for transporting patients with complex medical needs to ensure safety standards are being met.
Google Reviews
Google Reviews
8 reviews on Google“Capital Oaks Nursing & Rehabilitation Center receives highly polarized feedback, with some visitors praising the staff's professionalism while others report severe concerns regarding patient safety and care quality. Critical reviews highlight dangerous lapses in medical transport and communication, while positive reviews focus on the dedication of the nursing leadership and general cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and dedicated nursing leadership
- Friendly and helpful frontline staff
Concerns
- Negligent patient care and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is great to see how well-maintained and clean the facility looks; what specific cleaning protocols do you have in place to ensure resident safety?
- 2I noticed the leadership team is very active in communicating with families; how can we best stay updated on our loved one's daily care and any changes in their condition?
- 3Could you walk us through your specific process for medication management to ensure everything is administered accurately and on time?
- 4What steps are taken by the nursing staff to ensure that safety protocols are strictly followed during shift changes?
- 5How does the nursing team handle medical emergencies or unexpected health changes during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is more than willing to go above and beyond to assist in whatever way they can and the Director of Nursing, Jamie, is just such an impressive leader.”
“They are so careless with others health care , they transferred her to a doctors appointment in a wheelchair in the back of a transportation van strapped down!”
“Most of the staff are nice and friendly but, there are a few that are just mean! The place is kept clean. New leadership. If only they wouldn't lie or make better decisions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports resulting in four deficiencies including concerns about abuse protection, family notification requirements, and pain management. The facility shows recurring issues with resident assessment and care planning, abuse and neglect protection, and resident rights across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated problems in critical safety areas warrants careful consideration during any visit.
Apr 1, 2026Routine1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 26, 2025Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 21, 2024Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 17, 2023Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 7, 2025
$149,195
Fine
Feb 21, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Capital Oaks Nursing & Rehabilitation Center LLC
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 20 of 21 (Worst)
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit capitaloaksnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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