Canterbury Health Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
- High staff turnover (53%)
- High RN turnover (60%)
Below average in AL · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
While the facility has received praise for its recent management and activity programs, the severity of the 2025 complaints regarding medical neglect and patient safety is deeply concerning. If you are considering this facility, I strongly recommend conducting an unannounced visit and specifically asking for the facility's most recent state inspection report and their current protocols for monitoring patient vitals and hygiene.
Google Reviews
Google Reviews
85 reviews on Google“Canterbury Health Care Facility presents a highly polarized experience for families, with recent reviews showing a sharp divide between praise for new management and severe allegations of neglect. While some families highlight a clean, renovated environment and attentive staff under the current administration, others report critical failures in medical care, hygiene, and communication. Potential families should be aware of recurring, serious complaints regarding patient safety and responsiveness that persist despite recent leadership changes.”
Quality Themes
Tap a score for detailsStrengths
- Engaged and accessible administrative leadership
- Highly regarded physical therapy department
- Clean and well-maintained facility environment
- Dedicated, compassionate individual nursing staff members
Concerns
- Neglect and lack of basic patient care (hygiene, feeding, hydration) (mentioned by 12 reviewers)
- Poor communication regarding patient status and medical changes (mentioned by 8 reviewers)
- Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
- Rude or dismissive behavior from nursing and support staff (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your administration is very active in responding to feedback; how do you use that family input to improve the daily quality of care for residents?
- 2Given the importance of consistent hydration and nutritional support, what specific protocols do you have in place to ensure residents are receiving adequate assistance during mealtimes?
- 3With your physical therapy department being a standout feature, how do you integrate those services into the daily routine for residents who need extra mobility support?
- 4How does your nursing team coordinate communication with families when there is a change in a resident's medical status or medication regimen?
- 5When a resident uses their call light, what is your standard procedure for ensuring a timely response, especially during shifts where the facility is at full capacity?
- 6Could you walk me through how your staff is trained to maintain a compassionate and patient-centered approach when assisting residents with their daily hygiene and personal care needs?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, Tracy, went above and beyond to help get him admitted. Once he got admitted the staff were absolutely great with the care they provided for my dad.”
“The staff in this place, specially on the rehab unit, will not answer questions, make excuses for poor neglectful care of patients. We have experienced the supervising RN’s in the building to lie to our faces.”
“My mother-in-law’s father went into a diabetic coma under their care. She went into his room to visit him only to find him seizing out from a diabetic coma and bleeding from an open wound.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canterbury Health Care Facility shows a pattern of recurring deficiencies primarily in care planning, safety hazard prevention, and emergency preparedness across multiple surveys from 2020-2023. Most concerning is that safety hazard issues persisted and led to a family complaint in 2023, though this was later corrected. Food safety problems also recurred in both 2020 and 2021, suggesting potential ongoing operational challenges that families should investigate further.
Oct 4, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 2, 2023Routine8
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Apr 23, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 13, 2020Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Canterbury Health Care Facility
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 21
Ownership & Management
Owners
Aop Snf Operations Holdings LLC
Owner · Organization
Ch Aop Holdings LLC
Owner (parent company) · Organization
Ms Aop Holdings LLC
Owner (parent company) · Organization
Ss Aop Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit canterbury-rehab.com
Medicare data downloads
Original nursing home datasets
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