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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 51% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 6 findings, above the AL average of 3.9. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Canterbury Health Care Facility presents a highly polarized experience for families, with recent reviews showing a sharp divide between praise for new management and severe allegations of neglect. While some families highlight a clean, renovated environment and attentive staff under the current administration, others report critical failures in medical care, hygiene, and communication. Potential families should be aware of recurring, serious complaints regarding patient safety and responsiveness that persist despite recent leadership changes.
Quality Themes
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Concerns
Rating Trends
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Distribution · 85 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The administrator, Tracy, went above and beyond to help get him admitted. Once he got admitted the staff were absolutely great with the care they provided for my dad.”
“The staff in this place, specially on the rehab unit, will not answer questions, make excuses for poor neglectful care of patients. We have experienced the supervising RN’s in the building to lie to our faces.”
“My mother-in-law’s father went into a diabetic coma under their care. She went into his room to visit him only to find him seizing out from a diabetic coma and bleeding from an open wound.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Canterbury Health Care Facility shows a pattern of recurring deficiencies primarily in care planning, safety hazard prevention, and emergency preparedness across multiple surveys from 2020-2023. Most concerning is that safety hazard issues persisted and led to a family complaint in 2023, though this was later corrected. Food safety problems also recurred in both 2020 and 2021, suggesting potential ongoing operational challenges that families should investigate further.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Canterbury Health Care Facility
for profit
Venza Care Management
25 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 21
Owners
Aop Snf Operations Holdings LLC
Owner · Organization
Ch Aop Holdings LLC
Owner (parent company) · Organization
Ms Aop Holdings LLC
Owner (parent company) · Organization
Ss Aop Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
87 reviews from families & visitors
Official Website
Visit canterbury-rehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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