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Nursing HomeMedicaid

Candlewood Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

30 Park Lane East, New Milford · New Milford, CT 06776148 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 73 Google reviews

Candlewood Rehabilitation and Healthcare Center Nursing Home in New Milford, CT — Street View
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What this means for your family

This facility offers a clean environment and a highly regarded rehab team, which may be beneficial for short-term recovery. However, families should be aware of significant concerns regarding staffing levels and administrative responsiveness; we strongly recommend visiting during off-hours and speaking directly with nursing staff about their current patient-to-aide ratios.

Google Reviews

Google Reviews

73 reviews on Google
Candlewood Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehab programs, while others report severe concerns regarding neglect, understaffing, and poor administrative communication. While long-term residents and rehab patients often highlight a clean environment and professional care, a recurring subset of reviews describes a facility struggling with high staff turnover, slow response times, and difficulty in managing complex medical needs.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities9.0Meds5.0Memory3.0Comms4.0ValueN/A

Strengths

  • Highly professional and effective physical therapy team
  • Clean, well-maintained, and odor-free facility
  • Compassionate and attentive nursing staff
  • Strong community engagement and activity programming

Concerns

  • Chronic understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor administrative communication and rigid, unhelpful management (mentioned by 4 reviewers)
  • Slow response times to patient needs and call bells (mentioned by 3 reviewers)
  • High staff turnover and reliance on agency personnel (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(2)'21(2)'23(19)'25(6)'26(14)

Distribution · 74 analyzed

5
52
4
6
3
1
2
1
1
14

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
  • 2How do you ensure that call bells and resident needs are responded to quickly, especially during busy shift changes?
  • 3What specific steps is the facility taking to ensure consistent, permanent staffing and minimize the use of outside agency personnel?
  • 4Could you describe the communication process between the administration and families, especially when there are updates regarding a resident's care plan?
  • 5What kind of daily activities or community engagement programs do you have available to keep residents socially active?
  • 6In the event of a medical emergency during the night, what is the protocol for ensuring immediate physician or specialist contact?

Personalized based on this facility's data


Key Review Excerpts

The staff and administration has been above outstanding. I was always contacted on any changes, be it behavioral or with medications.

Long-term resident's family · 2024★★★★★

The Nursing evaluation and follow through was amazingly professional and and accurate. The aides did all they could to make you feel you were their most important patient.

Rehab patient · 2020★★★★★

My mother was sent for rehab after breaking a bone. She has mild dementia but got worse due to a UTI while there and was wandering and became combative... They sent her with minimal documentation and there was no nurse to nurse sign out.

Memory care family member · 2022☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
83%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
CT
19.7%
Nw hills
14.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
CT
88.0%
Nw hills
88.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.5%
CT
17.8%
Nw hills
17.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Nw hills
95.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.2%
Better than Avg
Here
17.2%
US
19.5%
CT
17.4%
Nw hills
22.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
15.3%
CT
17.4%
Nw hills
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
CT
69.7%
Nw hills
65.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
81.8%
CT
71.0%
Nw hills
62.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
CT
1.5%
Nw hills
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Above state avg (12.8)
4 complaint-triggered

This facility has faced recurring challenges across multiple areas, with 30 deficiencies over four surveys including family complaints about resident rights and personal care. The most frequent issues involve resident rights violations, medication management problems, and quality of care concerns like wound care and respiratory treatment. While all deficiencies show correction dates, the pattern of repeated violations in resident rights and pharmacy services across multiple years suggests ongoing operational challenges families should investigate during visits.

Apr 27, 2026Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 7, 2024Routine
14
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Jun 7, 2024Complaint
2
0573Minimal · PatternCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0836Minimal · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Sep 25, 2023Complaint
1
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Oct 20, 2021Routine
10
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

May 23, 2019Routine
3
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Candlewood Rehabilitation and Healthcare Center

Organization Type

for profit

Ownership & Management

Owners

Greenwich Woods Holdings LLC

Owner · Organization

54%

Ik Greenwich LLC

Owner · Organization

7%

Sjjj LLC

Owner · Organization

7%

Wcthc LLC

Owner · Organization

25%

Ywm Ct LLC

Owner · Organization

7%

Bernstein, Moshe

Owner (parent company)

28%

Blass, Mordechai

Owner (parent company)

28%

Weiss, Yitzchock

Owner (parent company)

7%

Key personnel

Noonan, JamesW-2 Managing EmployeeBernstein, MosheOfficer / DirectorBlass, MordechaiOfficer / DirectorNoonan, JamesManager
Source: Medicare provider data

Contact

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References & Resources

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