Candlewood Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews

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What this means for your family
This facility offers a clean environment and a highly regarded rehab team, which may be beneficial for short-term recovery. However, families should be aware of significant concerns regarding staffing levels and administrative responsiveness; we strongly recommend visiting during off-hours and speaking directly with nursing staff about their current patient-to-aide ratios.
Google Reviews
Google Reviews
73 reviews on Google“Candlewood Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehab programs, while others report severe concerns regarding neglect, understaffing, and poor administrative communication. While long-term residents and rehab patients often highlight a clean environment and professional care, a recurring subset of reviews describes a facility struggling with high staff turnover, slow response times, and difficulty in managing complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and effective physical therapy team
- Clean, well-maintained, and odor-free facility
- Compassionate and attentive nursing staff
- Strong community engagement and activity programming
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor administrative communication and rigid, unhelpful management (mentioned by 4 reviewers)
- Slow response times to patient needs and call bells (mentioned by 3 reviewers)
- High staff turnover and reliance on agency personnel (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2How do you ensure that call bells and resident needs are responded to quickly, especially during busy shift changes?
- 3What specific steps is the facility taking to ensure consistent, permanent staffing and minimize the use of outside agency personnel?
- 4Could you describe the communication process between the administration and families, especially when there are updates regarding a resident's care plan?
- 5What kind of daily activities or community engagement programs do you have available to keep residents socially active?
- 6In the event of a medical emergency during the night, what is the protocol for ensuring immediate physician or specialist contact?
Personalized based on this facility's data
Key Review Excerpts
“The staff and administration has been above outstanding. I was always contacted on any changes, be it behavioral or with medications.”
“The Nursing evaluation and follow through was amazingly professional and and accurate. The aides did all they could to make you feel you were their most important patient.”
“My mother was sent for rehab after breaking a bone. She has mild dementia but got worse due to a UTI while there and was wandering and became combative... They sent her with minimal documentation and there was no nurse to nurse sign out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges across multiple areas, with 30 deficiencies over four surveys including family complaints about resident rights and personal care. The most frequent issues involve resident rights violations, medication management problems, and quality of care concerns like wound care and respiratory treatment. While all deficiencies show correction dates, the pattern of repeated violations in resident rights and pharmacy services across multiple years suggests ongoing operational challenges families should investigate during visits.
Apr 27, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 7, 2024Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 7, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Sep 25, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 20, 2021Routine10
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
May 23, 2019Routine3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Candlewood Rehabilitation and Healthcare Center
for profit
Ownership & Management
Owners
Greenwich Woods Holdings LLC
Owner · Organization
Ik Greenwich LLC
Owner · Organization
Sjjj LLC
Owner · Organization
Wcthc LLC
Owner · Organization
Ywm Ct LLC
Owner · Organization
Bernstein, Moshe
Owner (parent company)
Blass, Mordechai
Owner (parent company)
Weiss, Yitzchock
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit candlewoodvalley.com
Medicare data downloads
Original nursing home datasets
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