Nursing HomeMedicaid Top Rated

California Park Post Acute

Strong Medicare quality ratings; families often praise competent physical therapy team. Still worth an in-person visit.

2850 Sierra Sunrise Terrace, Chico, CA 95928|90 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 23 Google reviews

(530) 894-1010 Directions Website

Street View

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What this means for your family

While the facility has a history of strong physical therapy and clean environments, recent years show a dangerous trend toward medical neglect and poor communication. If you choose this facility, you must closely monitor clinical orders and be prepared to advocate aggressively for your loved one's hygiene and responsiveness to requests.

Google Reviews

23 reviews on Google

“Families should exercise extreme caution, as recent reviews highlight severe concerns regarding medical neglect, unresponsiveness to family requests, and poor hygiene. While some patients have had positive experiences with physical therapy and certain staff members, there are recurring reports of staff being dismissive, uncommunicative, and failing to follow doctor's orders.”

Quality Themes

Tap a score for details

Strengths

Competent physical therapy team
Clean and well-maintained facility
Warm and professional staff members in certain departments

Concerns

Medical neglect and failure to follow doctor's orders (mentioned by 2 reviewers)
Poor communication and unresponsiveness to families (mentioned by 3 reviewers)
Unfriendly or dismissive nursing/CNA staff (mentioned by 2 reviewers)
Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 25 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard great things about your physical therapy team; how do you coordinate their sessions with a resident's specific doctor-prescribed care plan?
2How does the nursing staff ensure that all physician orders and medication changes are communicated clearly and implemented immediately?
3What is the best way for family members to stay updated on a loved one's daily health status and any changes in their condition?
4Could you tell us more about the dining experience, specifically regarding how you ensure meals are both nutritious and varied for different dietary needs?
5What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The nursing team is attentive, professional, and genuinely compassionate—they go above and beyond to make sure residents are comfortable and well taken care of.”

Local Guide/Family member · 2025★★★★★

“They removed a PICC without permission, stapled the wound, and neglected to give physical therapy as directed. BEWARE!!”

Family member · 2023★☆☆☆☆

“After many tries to contact Cal Park Rehab, leaving messages and a phone number, this is true: They won't return a call even if you beg for an answer.”

Family member · 2024★☆☆☆☆

Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.45hrs

60%

Registered nurses for medical care

Total Nursing

4.34hrs

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility29.5%

Worse than Avg

Here

29.5%

19.5%

13.7%

Butte

18.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.5%

Mixed vs Avgs

Here

4.5%

12.1%

7.0%

Butte

2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

15.5%

11.7%

Butte

13.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.8%

Mixed vs Avgs

Here

10.8%

15.3%

10.5%

Butte

16.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.9%

Mixed vs Avgs

Here

15.9%

19.4%

10.7%

Butte

19.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.6%

Mixed vs Avgs

Here

98.6%

93.4%

98.6%

Butte

99.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Butte

92.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

81.8%

94.2%

Butte

95.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

1.5%

Butte

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (15.4)

9 complaint-triggered

California Park Post Acute has significant concerns with families filing 9 complaint reports leading to federal violations. The facility shows persistent problems in medication management, resident safety, and fire safety systems across multiple surveys. While all deficiencies show correction dates, recurring issues with nursing competency and safety equipment suggest ongoing operational challenges families should carefully consider before visiting.

Dec 22, 2025Complaint1 finding

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Mar 13, 2025Routine8 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Mar 13, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 6, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 17, 2024Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jan 17, 2024Complaint2 findings

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

California Park Post Acute

Organization Type

for profit

Ownership & Management

Owners

Chico Rehabilitation Hospital, LLC

Owner · Organization

100%

Dg 2016 Holdings Trust Dated September 14, 2016