Arbor Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in PACS GROUP chain · $61,825 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for patients requiring intensive physical therapy or wound care, as the rehab and social services teams are highly rated. However, families must be proactive in communication, as there are documented patterns of difficulty reaching the facility by phone and potential staffing shortages on certain shifts.
Google Reviews
Google Reviews
68 reviews on Google“Arbor Post Acute is highly regarded by many families for its exceptional physical therapy team and professional social services department, particularly for short-term rehabilitation and wound care. However, recent reviews highlight significant concerns regarding nursing understaffing, difficulty reaching the facility by phone, and inconsistent food quality. While many praise the modern, clean environment, others have reported serious issues with patient safety and communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Professional and supportive social services team
- Clean and modern facility environment
- Effective wound care management
Concerns
- Difficulty reaching staff via phone or returning calls (mentioned by 6 reviewers)
- Nursing and CNA understaffing (mentioned by 2 reviewers)
- Inconsistent food temperature and quality (mentioned by 2 reviewers)
- Patient safety and wandering risks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members and departments mentioned by the reviewer. For negative reviews, the owner uses a more standardized, professional template that acknowledges the concern and provides a direct phone number for resolution.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy and rehab services; could you tell me more about how the therapy team works with residents to meet their mobility goals?
- 2How does the nursing team ensure that medication administration is handled accurately and consistently throughout the day?
- 3What is the best way for family members to stay in regular contact with the nursing staff and receive updates on our loved one's care?
- 4Could you describe the dining experience, specifically how the facility ensures meals are served at the appropriate temperature and quality?
- 5What specific protocols are in place to manage patient safety and prevent wandering within the facility?
- 6What kind of daily activities or social programs does your social services team organize to keep residents engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was absolutely the most encouraging and they spent time expressing the importance of participation.”
“When I first walked in I was surprised to see how clean everything was. There was no urine odor that so many facilities have”
“My view on Arbor has changed under the direction of the current administration. My dad... said that he was treated more like a human being compared to [other facilities].”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbor Post Acute has a concerning pattern of 143 deficiencies across 24 surveys, with nearly one-third triggered by family complaints about resident abuse and neglect. Recurring problems include protecting residents from abuse, accident prevention and safety hazards, and medication management errors. While the facility reports correcting individual violations, the persistent pattern of serious issues—particularly repeated abuse protection failures and safety concerns—suggests ongoing systemic problems that prospective families should carefully consider.
Feb 4, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 14, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 24, 2025Routine35
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jul 14, 2025
$12,438
Fine
Jan 15, 2025
$49,387
Payment Denial
Jan 15, 2025
27-day denial
Ownership & Operations
Who Operates This Facility
Arbor Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 235 of 260 (Worst)
Ownership & Management
Owners
Lakeport Chico Master Tenant LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit arborpa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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