C C Young Memorial Home
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
CC Young offers a premium, hotel-like environment with standout physical and occupational therapy services. However, families should be extremely vigilant regarding communication and medication management, as multiple reviewers have reported significant issues with unanswered phones and errors during the discharge process.
Google Reviews
Google Reviews
104 reviews on Google“CC Young is highly regarded for its beautiful, hotel-like campus and exceptional rehabilitation and therapy services. While many families praise the compassionate nursing and diverse social activities, significant concerns exist regarding communication responsiveness, specifically regarding unanswered phone calls and delayed discharge medication processing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Beautiful, well-maintained, and luxurious campus
- Compassionate and professional nursing staff
- Diverse and engaging resident activities
Concerns
- Difficulty reaching staff via telephone (mentioned by 4 reviewers)
- Issues with medication management during discharge (mentioned by 2 reviewers)
- Inconsistent staffing levels and responsiveness (mentioned by 3 reviewers)
- Hygiene and cleanliness lapses in certain wings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We are so impressed by the 5-star CMS ratings for nursing and health inspections; how do you maintain such high standards of clinical care for your residents?
- 2The campus looks absolutely beautiful and luxurious; could you tell us more about the different types of engaging activities and social events available to residents each week?
- 3When it comes to medical care, what is the protocol for managing medications, and how do you ensure a smooth transition and accuracy during the discharge process?
- 4If we have a question or an urgent update for our loved one, what is the best way to reach the nursing staff to ensure we get a timely response?
- 5We've heard wonderful things about your rehabilitation and therapy teams; how do you customize therapy plans to help residents regain their independence?
- 6How does the facility manage cleaning schedules and hygiene protocols across the different wings to ensure the entire campus stays as well-maintained as it looks?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs who've worked with us are uniformly excellent, professional and empathic. After a while they seem like family members than outside staff.”
“The therapists are amazing and the CNAs are on top of providing quality care to the patients and residences here. My mom loved the food, the amenities(huge library, massage therapy) and how her room had a great view of the trees and courtyard.”
“My mother has been in fulltime care at CC Young for almost 4 years. She recently celebrated her 102nd birthday and was able to do so because the people at CC Young kept her safe during Covid with strict protocols.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple recent deficiencies that remain uncorrected as of January 2026, including resident rights violations, infection control failures, and food safety issues. A family filed a complaint in 2023 regarding pressure ulcer care, which was corrected. The main problem areas are resident rights, infection control, and safety systems, with several deficiencies showing no correction plan, suggesting ongoing compliance challenges that families should investigate before visiting.
Jan 15, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 3, 2024Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 31, 2023Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 27, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
C C Young Memorial Home
nonprofit
MRS. CASSONDRA SHOWELS
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit ccyoung.org
Medicare data downloads
Original nursing home datasets
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