Butler Rehab and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 10)
- High staff turnover (67%)
- High RN turnover (77%)
Bottom 25% in MO · Below recommended RN staffing · Worst in AMA HOLDINGS chain · No penalties on record
What this means for your family
While many families report a warm, family-oriented environment and successful rehabilitation outcomes, there are serious, specific reports regarding patient safety and fall prevention. When touring, we strongly recommend asking for the facility's recent fall-reduction protocols and observing how staff interact with residents during non-peak hours to ensure the care matches the positive atmosphere described by many reviewers.
Google Reviews
Google Reviews
70 reviews on Google“Butler Rehab and Healthcare Center receives a high volume of positive reviews, particularly from individuals identifying as staff or family members who praise the compassionate, family-like atmosphere and recent management improvements. However, critical reviews from families highlight serious concerns regarding patient safety, specifically regarding fall prevention and the quality of nursing care. Families should weigh the reported warm environment against these significant allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and administrative staff
- Clean and well-maintained facility environment
- Effective rehabilitation therapy services
- Welcoming and friendly atmosphere for visitors
Concerns
- Patient safety and fall prevention (mentioned by 2 reviewers)
- Poor nursing and aide staff performance (mentioned by 3 reviewers)
- Lack of professional communication and demeaning behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read some lovely things about how warm and welcoming the administrative team is; how do you ensure that same friendly atmosphere extends to the daily nursing care?
- 2Since we want to ensure a safe environment, what specific protocols do you have in place to help prevent falls for residents?
- 3We noticed the facility is very clean and well-maintained; how often are the resident rooms and common areas deep-cleaned?
- 4What is your process for ensuring clear and professional communication between the nursing staff and family members regarding changes in a resident's condition?
- 5How does the team handle medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“They let my husband fall twice in less than 12 hours. Resulted in three ER visits, broken collarbone, bump on head, an altered state…on top of the broken hip he was in there for.”
“When I see her she is always smiling, they will play her favorite music, and they will dance around her because she’s now unable to stand or walk on her own… it makes her feel like she’s the life of the party again.”
“The administration was always helpful to guide us throughout each step of my father's short-term stay at Butler Center. The care he received from the nurses and cna's was greatly appreciated!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Butler Rehab shows a pattern of recurring issues with families filing two complaint reports, including a recent discharge-related concern in November 2025. The facility struggles most with resident rights protections, medication management, and infection control, with these problems appearing across multiple surveys spanning 2019-2024. While the facility reports correcting deficiencies when cited, the repeated violations in core care areas suggest ongoing operational challenges that warrant careful family evaluation.
Feb 27, 2026Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 18, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 29, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Apr 5, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Aug 5, 2022Routine15
Environmental Deficiencies
Provide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ownership & Operations
Who Operates This Facility
Butler Rehab and Healthcare Center
for profit
Chain Affiliation
Ama Holdings
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 9 of 14 (Worst)
Ownership & Management
Owners
Butler Holdco LLC
Owner · Organization
Ama Holdings LLC
Owner (parent company) · Organization
Butler Manager LLC
Owner (parent company) · Organization
Butler Partners LLC
Owner (parent company) · Organization
Def Holdings LLC
Owner (parent company) · Organization
Excel Ntad LLC
Owner (parent company) · Organization
Mo Butler LLC
Owner (parent company) · Organization
Marx, Asher
Owner (parent company)
Treitel, Nassan
Owner (parent company)
Wolf, Jacques
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit butlerhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.