Brunswick Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 4.0)
- High staff turnover (72%)
- High RN turnover (88%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in YAD HEALTHCARE chain · $109,733 in fines
What this means for your family
This facility offers a strong rehabilitation and activity program, which many residents find beneficial for recovery. However, the recurring reports of staffing shortages and communication failures are significant red flags; we strongly recommend visiting during off-hours and speaking directly with the nursing management about their specific protocols for patient monitoring.
Google Reviews
Google Reviews
43 reviews on Google“Brunswick Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate nursing staff, while others report severe concerns regarding neglect, poor hygiene, and understaffing. While recent positive reviews highlight improvements in therapy and activities, recurring reports of delayed response times and lack of communication suggest significant inconsistency in the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging activity programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
Concerns
- Severe understaffing and slow response to call bells (mentioned by 6 reviewers)
- Poor communication between staff and family members (mentioned by 4 reviewers)
- Substandard food quality and meal service issues (mentioned by 3 reviewers)
- Neglect regarding hygiene and patient health monitoring (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how do you typically keep family members updated on changes in a resident's daily care or health?
- 2We've heard great things about your therapy programs, so could you tell us more about how the physical and occupational therapy sessions are integrated into a resident's weekly routine?
- 3What are some of the favorite group activities or social programs that keep the residents engaged and connected with each other?
- 4With the focus on rehabilitation here, what specific protocols are in place to ensure medication is administered accurately and on schedule?
- 5How does the nursing team manage call bells during the night shifts to ensure residents receive timely assistance with their needs?
- 6Could you describe the meal service process and how you ensure the dining experience is both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are very nice, helpful, and accommodating. Remember to treat others as you wish to be treated and you're golden. They administer PT according to you issue and progress, so it's motivating.”
“The staff is always helpful and my husband's nurses are angels. They definitely found a calling, not a job. All the time I observe the compassion these nurses have for all the residents in his unit.”
“The admin are friendly but do not hold nursing staff or nursing managers accountable. No one is on the same page no one knows anything when questions are asked. They WILL NOT CALL if something is wrong”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 16 complaint-triggered deficiencies indicating families have filed reports about care issues. The most recurring problems involve daily care assistance, medication management, and nursing staffing shortfalls. While the facility corrects deficiencies when cited, issues persist across multiple years, including recent abuse/neglect violations in December 2023 and March 2025, suggesting ongoing systemic challenges with resident protection and care quality.
May 5, 2026Routine9
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2025Routine13
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 5, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 5, 2024Complaint3
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 27, 2024Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Dec 11, 2023
$94,140
Payment Denial
Dec 11, 2023
34-day denial
Ownership & Operations
Who Operates This Facility
Brunswick Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Brunswick Holdings I LLC
Owner · Organization
West Nc Holdings LLC
Owner (parent company) · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit boliviarehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.