Brookwood Gardens Rehabilitation and Nursing Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High RN turnover (53%)
Bottom 25% in FL · Meets national RN staffing standard · Above average staffing · Below chain average · $27,749 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised, the systemic issues regarding communication, hygiene, and medical oversight are critical risks. Families should be extremely cautious and are advised to visit unannounced to verify the current state of the facility, as recent reviews suggest a significant decline in standards.
Google Reviews
Google Reviews
111 reviews on Google“Brookwood Gardens Rehabilitation and Nursing Center faces severe, recurring criticism regarding patient neglect, poor hygiene, and communication failures. While a subset of reviewers praises specific staff members and the rehabilitation department, the majority of recent feedback highlights dangerous lapses in medical oversight, unsanitary conditions, and unresponsive management.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Select compassionate nursing staff
- Active resident engagement programs
Concerns
- Chronic unresponsiveness to phone calls and family inquiries (mentioned by 12 reviewers)
- Poor hygiene and failure to change soiled linens/diapers (mentioned by 9 reviewers)
- Inadequate medical oversight and medication management (mentioned by 7 reviewers)
- Unsanitary facility conditions including mold and foul odors (mentioned by 5 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for our family; what is the official protocol for ensuring that family inquiries and phone calls are returned in a timely manner?
- 2Given the importance of resident comfort, what is your daily routine for checking and maintaining hygiene and room cleanliness?
- 3I see that the rehab team is highly regarded here; how does the medical team coordinate with the therapy staff to ensure consistent medication management and oversight?
- 4Could you walk me through your process for safeguarding residents' personal belongings and ensuring their items remain secure?
- 5What specific steps are taken to address facility maintenance and odor control to ensure a fresh and sanitary environment for residents?
- 6I noticed your facility offers active engagement programs; could you tell me more about how residents are encouraged to participate in these daily activities?
Personalized based on this facility's data
Key Review Excerpts
“My mom was on bed pan for hours with no help. You can’t call main number with emergency help no one answer. Very frustrating when your love one is crying on the line and you can’t get her help.”
“The staff showered him with cold water and didn’t even have towels ready. They had no idea what medications he was on or even his medical history, which is terrifying for a facility that is supposed to provide medical care.”
“The most glaring issue was the lack of responsiveness to phone calls. THEY NEVER GET TO THE PHONE. if you are reading this, please CALL and see for you self.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with families filing complaint reports that triggered inspections for abuse/neglect and inadequate treatment, though these were reportedly corrected. The most recurring problems involve nutrition and dietary services, resident rights violations, and medication management issues. While all deficiencies show correction dates, the pattern of repeated violations across multiple surveys in the same care areas suggests ongoing operational challenges that families should carefully evaluate.
Aug 28, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 25, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Apr 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 15, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Federal Penalties
Fine
Apr 10, 2024
$27,749
Ownership & Operations
Who Operates This Facility
Brookwood Gardens Rehabilitation and Nursing Cente
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 38 of 54
Ownership & Management
Owners
Brookwood Gardens Rehabilitation and Nursing Center Member LLC
Owner · Organization
Br Family Holdings LLC
Owner (parent company) · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
South Florida 3 Opco Partners LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Rubinstein, Berish
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit brookwoodhc.com
Medicare data downloads
Original nursing home datasets
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