Brookside Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 105 Google reviews
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What this means for your family
While Brookside Care Center is often praised for its clean, modern environment and effective rehab therapy, there are critical reports of medication errors and safety lapses. Families should conduct a thorough tour and ask specifically about their medication administration protocols and how they handle resident safety for those with cognitive impairments.
Google Reviews
Google Reviews
105 reviews on Google“Brookside Care Center receives polarized feedback, with many reviewers praising the facility's cleanliness and the quality of its rehab therapy programs. However, significant concerns exist regarding inconsistent nursing care, medication errors, and perceived understaffing that impacts resident safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective rehab therapy programs
- Friendly and helpful staff (in specific departments)
Concerns
- Inconsistent or negligent nursing and CNA care (mentioned by 6 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- High cost relative to perceived value (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 2Could you walk me through your current process for medication administration and how you double-check to prevent errors?
- 3With the current CMS health inspection results, what specific steps is the leadership team taking to address those findings and improve overall care quality?
- 4Since memory care is a specialized area, what specific training and engagement programs do you provide to support residents with cognitive needs?
- 5How do you ensure that communication between the nursing staff and family members remains proactive and clear, especially regarding changes in a resident's health status?
- 6What does a typical daily schedule look like for residents to ensure they stay active and socially engaged within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My father was at Brookside for rehabilitation after heart surgery. His nurse gave him insulin by mistake. My Dad is not a diabetic.”
“Before they let my grandmother who had Alzheimer's walk right out the front and on to the road. Luckily one of my family members was driving and noticed her.”
“My 89 year old mother was in rehab at Brookside... The nurses and (especially) the CNAs - not so much. The CNAs were unnecessarily rough with my mom and showed no compassion or empathy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed seven complaint reports triggering federal investigations, with recent concerns about medication errors, wound care, and reporting of abuse or neglect incidents. The facility shows recurring issues with wound care management, electrical safety, and fire safety systems across multiple surveys. While all deficiencies have been corrected according to facility reports, the pattern of complaints suggests ongoing care quality concerns that warrant careful consideration during your visit.
Jul 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 11, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 14, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 14, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Apr 14, 2022Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Jan 31, 2025
$21,970
Payment Denial
Jan 31, 2025
20-day denial
Ownership & Operations
Who Operates This Facility
Brookside Care Center
for profit
Ownership & Management
Owners
Kenosha County Div of Public Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit kenoshacounty.org
Medicare data downloads
Original nursing home datasets
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