Avina of Kenosha
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
Below average in WI · Below recommended RN staffing · Below chain average · $33,989 in fines
What this means for your family
While the rehabilitation department is frequently cited as a strength, the facility faces severe and consistent reports of understaffing and neglect. Families should exercise extreme caution and perform unannounced visits to observe actual care levels, specifically checking on call-light response times and the cleanliness of resident rooms.
Google Reviews
Google Reviews
83 reviews on Google“Avina of Kenosha receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor facility conditions. While some reviewers praise the rehab department and specific staff members, a significant number of families describe dangerous lapses in care, including unaddressed medical needs, poor hygiene, and unresponsive communication. Potential families should be aware that the facility's reputation is heavily impacted by concerns regarding resident safety and basic quality of life.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Select attentive and compassionate nursing staff
- Professional and helpful social services leadership
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 12 reviewers)
- Poor food quality, temperature, and portion sizes (mentioned by 9 reviewers)
- Unsanitary facility conditions and poor room maintenance (mentioned by 7 reviewers)
- Lack of communication and responsiveness from management (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the facility's protocol for ensuring timely responses to resident call lights, especially during evening and weekend shifts?
- 2I noticed some feedback regarding meal quality and temperature; could you walk me through the process for how resident dietary preferences and food service standards are monitored and improved?
- 3With 12 recent state violations noted, what specific steps is the leadership team currently taking to improve facility maintenance and overall cleanliness for the residents?
- 4I see that your team occasionally responds to online feedback; how does that communication loop help you address specific concerns raised by families about daily care?
- 5Since the rehabilitation department is a noted strength here, how do you ensure that same level of professional attention carries over into the daily nursing and medication management for long-term residents?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you ensure these programs remain consistent despite staffing fluctuations?
Personalized based on this facility's data
Key Review Excerpts
“Rehab is really good. The rest has a lot to be desired. The food looked terrible and it was terrible. Furthermore, short staffing and complacency are a huge problem.”
“The CNA’s & nurses are awesome. They take care of their patients with respect & give everyone great care. Therapy staff are terrific. The food leaves something to be desired!!”
“Casey takes the time to make sure that upon discharge the residents receive the necessary services to have a safe discharge home. She truly cares about her residents!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 86 deficiencies across multiple surveys, including frequent family complaints that triggered 21 violations. The most recurring problems involve medication management, accident prevention, and food safety issues. Several deficiency types repeat across multiple surveys, suggesting ongoing challenges with correcting problems. Families should carefully consider these persistent quality concerns, particularly given the substantial number of complaint-driven investigations.
Jan 14, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install resident room doors of proper design and width.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 10, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 7, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 24, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Apr 29, 2024
$33,989
Payment Denial
Apr 29, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Avina of Kenosha
for profit
Chain Affiliation
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 8
Ownership & Management
Owners
Brandman, Akiva
Owner
Brandman, Yaakov
Owner
Rebel, Igor
Owner
Topper, Cecilia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit crossroadscarecenter.com
Medicare data downloads
Original nursing home datasets
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