Brookridge Heights Assist
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate nursing staff. Schedule a visit to confirm the fit.
based on 147 Google reviews
Watch Brookridge Heights Assist
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Brookridge Heights is highly regarded for its welcoming environment and supportive administrative team, making it a popular choice for many families. However, given the specific and serious concerns raised by two families regarding safety and hygiene in the memory care unit, we strongly recommend that you request a tour specifically of the memory care wing and ask detailed questions about their fall prevention protocols and staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
147 reviews analyzed“Brookridge Heights is widely praised by families for its warm, welcoming atmosphere and a staff that is frequently described as compassionate and attentive. While the vast majority of reviews are glowing, there are serious, recurring reports from families of residents in memory care regarding falls, hygiene issues, and staffing concerns that warrant careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Exceptional transition and move-in support
- Clean, bright, and well-maintained facility
- Engaging activities and community events
Concerns
- Frequent falls and inadequate supervision in memory care (mentioned by 2 reviewers)
- Hygiene and cleanliness issues in resident rooms (mentioned by 2 reviewers)
- Staffing shortages impacting resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With the memory care neighborhood being a specialized area, what specific protocols and supervision strategies do you have in place to ensure resident safety and prevent falls?
- 3The facility is consistently praised for being bright and well-maintained; what is your process for ensuring that individual resident rooms receive that same level of deep cleaning and attention?
- 4Given the importance of consistent care, how do you manage your staffing levels to ensure that residents always have the support they need throughout the day and night?
- 5We love that your community is known for being engaging; could you walk us through a few of the most popular activities or events that residents are currently participating in?
- 6How does your nursing team coordinate with families when there is a change in a resident's health status or an urgent medical situation?
Personalized based on this facility's data
Key Review Excerpts
“My mother Terry moved into Brookridge's memory care unit just over 2 years ago. I have been so impressed with the kindness I witness on my visits.”
“This place was awful, my grandmother was put in here because she has dementia and osteoporosis and can’t even walk. She fell multiple times and there was pee on her floor because she can’t even remember to go to the bathroom”
“Moving a loved one into an assisted living facility is never an easy decision, but after touring Brookridge Heights this afternoon, I can say our minds are much more as ease.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility's most recent renewal inspection showed substantial compliance. However, a 2023 investigation identified a violation regarding insufficient staffing levels, with staff reporting that the facility often operates below required ratios.
Jun 4, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 5, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 18, 2023Complaint
The facility typically works below their staffing ratios at least once a week; staff reported it is difficult to provide good care and that when emergencies occur, residents may receive inadequate care.
Jun 28, 2017OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Cht Brookridge Heights Mi Tenant CORP
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit elegance-living.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Dj Jacobetti Home for Veterans
1.0 miNursing Home · Marquette, MI
Norlite Nursing Center
1.1 miNursing Home · Marquette, MI
Trillium House
1.2 miAssisted Living · Marquette, MI
Sundara West Nphc
1.7 miAssisted Living · Marquette, MI
Mill Creek Memory Care Community
1.8 miMemory Care · Marquette, MI
Mill Creek Assisted Living
1.8 miAssisted Living · Marquette, MI