Brookmont Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
Brookmont's physical therapy department is frequently cited as a major strength for recovery, but the facility suffers from significant, recurring issues with cleanliness and staff responsiveness. If you choose this facility, ensure you have a plan for frequent family visits to monitor care and advocate for your loved one's needs, specifically regarding call-bell response times and hygiene.
Google Reviews
Google Reviews
77 reviews on Google“Brookmont Healthcare and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and administrative leadership, while others report severe concerns regarding neglect, hygiene, and staff responsiveness. Families considering this facility should be aware of a recurring pattern of complaints regarding facility odors, slow call-bell response times, and inconsistent care standards. While some visitors describe a warm, family-oriented environment, others have documented serious allegations of poor medical oversight and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Responsive and accessible administrative leadership
- Warm, friendly, and compassionate nursing staff
- Family-oriented atmosphere
Concerns
- Facility smells of urine and lacks cleanliness (mentioned by 5 reviewers)
- Slow or non-existent response to call bells and patient requests (mentioned by 6 reviewers)
- Inconsistent or poor medication management (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the leadership team is to feedback; how does the administration work with families to ensure resident needs are being met?
- 2We have heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 3What specific protocols do you have in place to ensure medication management is consistent and error-free for every resident?
- 4How does the nursing team prioritize responding to call bells to ensure no resident is left waiting for assistance?
- 5What are your daily cleaning and housekeeping schedules like to ensure the facility remains fresh and comfortable for everyone?
- 6Can you describe the dining experience and how the menu is planned to ensure nutritious and enjoyable meals?
Personalized based on this facility's data
Key Review Excerpts
“Within a month of their crack therapeutic staff care, I was walking, without a cane, and had partial use of my broken arm and shattered shoulder.”
“While there is a button for help, no one ever comes by and two days ago she went an entire day without her pain medication.”
“I found the staff to be easily accessible and approachable. I felt they really listened. The physical therapy department truly was great on getting Mom back on her feet in order to return home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookmont has a concerning pattern of 49 deficiencies across recent surveys, with 15 triggered by family complaints, indicating ongoing issues requiring attention. The most recurring problems involve resident rights violations, quality of care deficiencies, and medication management issues. While all deficiencies show correction dates, the frequency of complaints and repeated violations in care planning, pain management, and resident dignity suggest families should carefully evaluate this facility and ask detailed questions about recent improvements.
Dec 19, 2025Routine10
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 28, 2025Routine9
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 23, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 5, 2024Routine15
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Apr 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 8, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Ownership & Operations
Who Operates This Facility
Brookmont Healthcare and Rehabilitation Center
for profit
Ownership & Management
Owners
Diamond Healthcare at Brookmont LLC.
Owner · Organization
Frankel, Yosef
Owner (parent company)
Kurland, Benjamin
Owner (parent company)
Rubin, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit brookmonthc.com
Medicare data downloads
Original nursing home datasets
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