Brooklyn Gardens Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 197 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High RN turnover (53%)
Below average in NY · Below recommended RN staffing · No penalties on record
What this means for your family
This facility is highly recommended for short-term rehabilitation due to its dedicated and effective therapy team. However, families should be aware of significant concerns regarding nursing responsiveness and administrative communication; we strongly advise visiting frequently and maintaining direct contact with the rehab director to ensure your loved one's needs are met.
Google Reviews
Google Reviews
197 reviews on Google“Brooklyn Gardens Nursing & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy department for successful recoveries while others report severe neglect and communication failures. Families frequently cite the rehab team as a major strength, but significant concerns persist regarding understaffing, slow response times, and poor administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional physical therapy team
- Clean and well-maintained facility environment
- Responsive and caring rehab leadership
- Helpful and courteous nursing staff on specific floors
Concerns
- Chronic understaffing leading to neglected patient needs (mentioned by 12 reviewers)
- Difficulty reaching staff via phone or email (mentioned by 7 reviewers)
- Rude or unprofessional front desk and security personnel (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like call-bell response and hygiene?
- 2I understand the physical therapy team is highly regarded here; how do you coordinate their care with the nursing staff to ensure a seamless recovery process?
- 3What steps is the administration taking to improve communication responsiveness for families trying to reach their loved ones or nursing staff?
- 4Could you walk me through your current process for medication administration to ensure accuracy and prevent the delays that some families have expressed concern about?
- 5How does the facility handle feedback regarding the dining experience, and what opportunities do residents have to provide input on the meal quality and menu variety?
- 6What is the standard procedure for handling urgent medical changes or emergencies, and how quickly can we expect to be notified as family members?
Personalized based on this facility's data
Key Review Excerpts
“Nath my physical therapist is amazing. He made me walk by myself in 2 weeks with my Neuropathy in my legs kept me from moving.”
“The staff tend to the residents regularly with care. Location is close to train station as well.”
“I was very impressed with the service and care my mother is receiving here. Although it has only been a few days, the staff has been friendly, and I find them delightful to work with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 42 deficiencies across multiple surveys, including 15 complaint-triggered violations where families reported problems. Most troubling are recurring issues with care planning, abuse/neglect reporting, and medication management that persist across surveys from 2020-2025. Recent 2025 complaints involved serious concerns about resident abuse protection and medical record security, suggesting ongoing quality problems that haven't been fully resolved despite correction plans.
Dec 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 29, 2025Routine7
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 29, 2023Complaint5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Brooklyn Gardens Nursing & Rehabilitation Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit brooklyngardens.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Castle Senior Living at Forest Hills
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