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Public Google reviewers rate this highly and often mention compassionate and caring staff members. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Brookdale Union Hills highly. Reviewers highlight: compassionate and caring staff members, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families will find a community with highly praised, compassionate caregivers and a clean, welcoming environment. However, there are serious, recurring allegations regarding severe neglect, including dehydration and medication errors, alongside significant concerns about staffing shortages.
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Distribution · 27 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“Dora and all the caregivers have been wonderful to work with and treat their residents like family. We have been very happy with the care our family member receives.”
“The staff at Brookdale Union Hills proved to be more than just caregivers; they were compassionate, kind, and dedicated individuals who provided exceptional care for my father until the very end.”
“They did not hydrate my mother and after 21 days living here I had to take her to the hospital for severe dehydration, UTI, now kidney and heart problems because of their neglect.”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site investigation of complaints 00152249 & 00152249 conducted on December 9, 2025.
The following deficiency was found during the on-site investigation of complaint 00149207 conducted on October 31, 2025:
Based on documentation review, observation, and interview, the governing authority failed to notify the Department immediately when there was a change in the manager. The deficient practice posed a risk as the Department was unaware as to whether the facility maintained a qualified manager. Findings include: 1. A review of Department documentation revealed a letter from E3 dated May 23, 2025, which indicated E3 was the manager effective immediately. The review revealed no other notification to the Department of a change in the manager thereafter. 2. The Compliance Officer did not observe E3's manager certificate posted in the facility. 3. In an interview, E2 reported the following: - E1 was the manager from February 13, 2023, through May 25, 2025; - E3 was not the manager effective May 23, 2025, and had not been the manager at this facility; - E4 was the manager from May 25, 2025, through August 2, 2025; - E1 was again the manager from August 3, 2025, through the present; and - E2 would be taking over as the manager once E2 passed the certification test and had E2’s manager’s certificate. 4. A secondary review of Department documentation confirmed the Department received no notification of the change in manager between E1 and E4 in May 2025 or between E4 and E1 in August 2025. Technical assistance was provided on this rule during the complaint inspections conducted on October 6, 2025, and June 19, 2025.
No deficiencies were found during the on-site compliance inspection and investigation of the complaint 00148777 conducted on October 28, 2025.
No deficiencies were found during the on-site investigation of complaints 00146802, 00146789, 00146322, and 00138995 conducted on October 6, 2025.
No deficiencies were found during the on-site investigation of complaint 00139088 conducted on August 11, 2025.
An on-site investigation of 00131676 and 00131677 was conducted on June 10, 2025 and no deficiencies were cited.
No deficiencies were found during the on-site investigation of complaints 00130099, 00130107, 00130088, 00130083 and 00129018 were conducted on May 12, 2025.
An on-site investigation of complaint AZ00218599 was conducted on November 13, 2024, and documentation review completion on November 18, 2024. No deficiencies were cited.
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