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Assisted LivingMemory Care

Brookdale Staunton

Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.

1900 Hillsmere Lane, Staunton, VA 24401144 bedsLicensed & Active
Google rating
4.6/5

based on 37 Google reviews

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What this means for your family

This facility is highly regarded for its compassionate nursing and maintenance teams, making it a strong candidate for long-term memory care. However, families should verify the facility's protocols for nighttime communication and ensure that cleanliness standards meet your expectations, as some past issues with responsiveness and hygiene have been reported.

Google Reviews

Google Reviews

37 reviews on Google
Families can expect highly compassionate care from a dedicated nursing and maintenance team, with several long-term residents successfully transitioning from independent living to memory care. However, there are serious concerns regarding nighttime responsiveness to phone calls and inconsistent cleanliness in the memory care wing.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean3.0ActivitiesN/AMedsN/AMemory7.0Comms2.0Value1.0

Strengths

  • Compassionate and caring nursing staff
  • Excellent maintenance and facility staff
  • Strong track record with long-term memory care residents
  • High-quality staff members in admissions and management

Concerns

  • Difficulty reaching staff via phone during nights and weekends
  • Staff distraction and lack of interaction in memory care (mentioned by 2 reviewers)
  • Inconsistent room cleaning and floor maintenance

Rating Trends

Tap a year to see what changed

2344.9'19(7)5.05.0'21(4)3.05.0'23(2)4.65.0'25(3)5.0'26(1)

Distribution · 30 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such wonderful things about the compassion of your nursing staff; how do you ensure that level of personal connection is maintained during the night and weekend shifts?
  • 2For our loved one in memory care, what specific types of interactive activities are planned to keep residents engaged and prevent them from feeling isolated?
  • 3What is your team's process for managing daily housekeeping and floor maintenance to ensure the resident's living space stays consistently clean?
  • 4In the event of a medical emergency during the late evening or weekend hours, what is the specific protocol for contacting the on-call clinical team?
  • 5Since your admissions and management team has such a great reputation, how do you personally handle communication with families if we have a question outside of normal business hours?
  • 6How does the facility approach the balance between providing necessary care and ensuring residents have plenty of meaningful social interaction with staff throughout the day?

Personalized based on this facility's data


Key Review Excerpts

My mother-in-law lived at Brookdale for 7 years and died at 101; the first few years living independently and then transferring to the memory care unit. We can’t thank the management and staff enough for their good care of her.

Long-term resident's family · 2025★★★★★

While she always expressed her desire to "go home", in the next breath she would say, "but they are really good to me here." The nursing staff are wonderful, the maintenance staff is the best.

Deceased resident's family · 2025★★★★★

Need someone to answer the phones at nights through the week and all days and nights on Saturdays and Sundays because you can ring the phone 15 to 20 times and Never get an answer!!!

Family member · 2024★★★☆☆
Source: 37 Google reviews

State Inspection History

State Inspections

Source: VA State Licensing Agency

9total
13deficiencies
Mar 30, 2026Routine
CleanReport

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: March 30, 2026 from 3:00 p.m. until 4:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/16/2026 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 91 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Licensing inspector toured facility, reviewed schedule, and reviewed resident records for those mentioned in the self-report. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angie Via, Licensing Inspector at (540) 682-1739 or by email at Angela.Via@dss.virginia.gov

Dec 22, 2025Routine

Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: December 22, 2025, from 10:30 a.m. until 4:30 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 93 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 4 Observations by licensing inspector: The Licensing Inspector toured the community and observed the residents during activities and meals. The Licensing Inspector reviewed the following at the time of inspection: sample of resident and employee records, medication administration, fire drills, emergency drills, pharmacy review, menus, activity calendars, verified appropriate amount of liability insurance, and dietician report. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Via, Licensing Inspector at (540) 682-1739 or by email at Angela.Via@dss.virginia.gov

22VAC40-73-310-B

Based on resident record review and staff interview, the facility failed to ensure a documented interview was completed, prior to admission, between the administrator or a designee responsible for admission and retention decisions, the individual, and his legal representative, if any. Evidence: 1. Record for resident 2, admitted 10/30/2025, contained a documented interview between the administrator and individual on 11/3/2025, which was after the resident was admitted to the facility. 2. During an interview with LI on 12/22/2025, staff 1 confirmed record for resident 2 contained a documented interview after the admission date, which does not meet the standard.

22VAC40-73-410-A

Based on resident record review and staff interview, the facility failed to provide an orientation, upon admission, for new residents and their legal representatives, which included emergency response procedures, mealtimes, and use of the call system. Acknowledgment of having received the orientation must be dated by the resident and, as appropriate, his legal representative, with documentation kept in the resident's record. Evidence: 1. Record for resident 2, admit date 10/30/2025, did not contain a documented orientation that was signed by the resident or legal representative. 2. Record for resident 5, admit date 5/8/2025, did not contain a documented orientation that was signed by the resident or legal representative. 3. Record for resident 6, admit date 2/13/2024, contained a documented orientation that was signed by the resident or legal representative on 2/16/2024. 4. During an interview with the LI on 12/22/2025, staff 3 confirmed there was no documented orientation for residents 2 and 5 and documented orientation for resident 6 was dated after admission.

22VAC40-73-720-A

Based on record review and staff interview, the facility failed to ensure Do Not Resuscitate (DNR) Orders for withholding cardiopulmonary resuscitation from a resident in the event of cardiac or respiratory arrest were only carried out in a licensed assisted living facility when both a valid written order had been issued by the resident's attending physician and the written order was included on the individualized service plan. Evidence: 1. Resident 5, admitted 5/8/2025, had a signed physician?s Do Not Resuscitate (DNR) order dated 5/8/2025. 2. Individualized service plan ( ISP

22VAC40-73-970-A

Based on record review and staff interview, the facility failed to ensure fire drills were completed on each shift in a quarter in accordance with the Virginia Statewide Fire Prevention Code (13VAC5-51). Evidence: 1. During a record review on 12/22/2025, the LI observed that fire drills were conducted 4/30/2025 on second shift, 5/29/2025 on first shift, and 6/30/2025 on first shift. No fire drills were completed during third shift from April 2025 through June 2025. 2. During a record review on 12/22/2025, the LI observed that fire drills were conducted 7/30/2025 on third shift, 8/28/2025 on first shift, and 9/29/2025 on third shift. No fire drills were completed during second shift from July 2025 through September 2025. 3. Staff 1 confirmed that fire drills were not completed on each shift during the quarter as required.

Dec 11, 2024Routine

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/11/2024 09:15am-3:15pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 96 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed:3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: The licensing inspector observed residents at meals and during activities, medications administration. The inspector reviewed health care oversight, dietary oversight, fire drills, and reviews of the emergency preparedness plan. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at 540-571-0358 or by email at Jessica.gale@dss.virginia.gov

22VAC40-73-860-I

Based on direct observation the facility failed to ensure chemicals and other hazardous materials are stored in a locked area. Evidence: 1. During the facility tour on 12/11/2024 the licensing inspector observed the following: ? A housekeeping cart unattended in a resident hallway unlocked and containing sani-cloths, bathroom cleaner, a jug of pine sol, and 3 bottles of cleaning solution. ? The second-floor resident laundry area contained a bottle of carpet and upholstery cleaner, and a bottle of bathroom cleaner. ? The staff lounge located in a resident area was unlocked and contained a container of bleach wipes on the counter and a spray bottle of spot remover on top of the lockers. 2. Photo evidence taken.

22VAC40-73-960-B

Based on direct observation the facility failed to ensure that the fire and emergency evacuation plan includes all required information. Evidence: 1. The facility fire and emergency evacuation plan does not include areas of refuge or assembly areas. 2. Photo evidence taken.

22VAC40-73-970-A

Based on record review and staff interview, the facility failed to ensure that fire drills are completed in accordance with the current edition of the Virginia Statewide Fire Prevention Code (13VAC5-51). Evidence: 1. During a review of fire drills the following drills were documented: ? 07/30/2024 10:45am (first shift) ? 08/29/2024 3:00pm (second shift) ? 09/30/2024 10:55am (first shift) ? 10/28/2024 3:30pm (second shift) ? 11/27/2024 3:45pm (second shift) 2. The shift times for the facility were 7am-3pm 9first shift), 3pm-11pm (second shift), 11pm-7am (third shift). 3. Documentation of fire drills did not include any drills completed on third shift from July 2024 to November 2024.

Dec 18, 2023Routine
CleanReport

Date of Inspection: December 18, 2023 Type of Inspection: Renewal Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 91 Number of records reviewed and interviews conducted- 10 records (staff and residents), 9 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during different activities and meals. The Licensing Inspector reviewed the following at the time of inspection: fire drills, pharmacy review, resident council reports, emergency drills, dietician report and healthcare oversight.

Dec 14, 2022Routine
CleanReport

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/14/22 The Acknowledgement of Inspection form was signed and left at the facility for the date of the inspection. Number of residents present at the facility at the beginning of the inspection: 96 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility ? yes. Number of resident records reviewed: 9 Number of staff records reviewed: 6 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: Facility clean and odor free. Postings as required. Outside inspections were current as were other required outside reviews/inspections and related drills in all required categories. Residents observed eating lunch and enjoying an activity in memory care. Additional Comments/Discussion: Fire ? 11/15/22 Health -2/9/2022 An exit meeting was conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Should you have any questions, please contact Sharon DeBoever, Licensing Inspector at (540) 292-5930 or by email at sharon.deboever@dss.virginia.gov

Feb 9, 2022Routine

A monitoring inspection was initiated on 02/09/2022 and concluded on 02/09/2022. There were a total of 83 residents in care. The facility was clean and free from any foul odors. The outside postings were current as were related drills. Six resident, one discharge and five staff records were reviewed. An exit interview was conducted with the Administrator and Director of Nursing on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. There was one violation during this monitoring inspection. Details of non-compliance can be viewed in the violation report of this inspection. If you have any questions, please contact the licensing inspector at (540) 292-5932 or email rhonda.whitmer@dss.virginia.gov.

22VAC40-73-1090-A

Based on review of residents' records, the facility failed to ensure prior to admission to a safe, secured environment, the documented assessment by an independent clinical psychologist licensed to practice in the Commonwealth or by an independent physician, indicated the resident as having a serious cognitive impairment due to a primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his own safety and welfare. EVIDENCE: 1. The Assessment of Serious Cognitive Impairment for resident 1, dated 01/07/2022 indicates the resident does not have a serious cognitive impairment due to a primary diagnosis of dementia. 2. The Assessment of Serious Cognitive Impairment for resident 1, dated 01/07/2022 does not include the address of the resident or the address of the physician who completed the assessment.

Nov 22, 2021Other

A non-mandated self-report inspection was initiated on 11/22/2021 and concluded on 11/24/2021. A self-reported incident was received by the department regarding allegations in the areas of resident care. The Health and Wellness Director was contacted by telephone to conduct the investigation. The evidence gathered during the investigation supported the self-report of non-compliance with standards or law, and a violation was issued.

22VAC40-73-680-D

Based upon documentation and an interview, the facility failed to ensure one of two residents' medications were administered as ordered by the physician and in accordance with the standards of practice as outlined in the current medication aide curriculum. EVIDENCE: 1. A major incident report submitted on 11/22/2021 stated on 11/21/2021 at 9:00 pm, staff 1 administered resident 1 the scheduled 10:00pm medications Gabapentin 100; Janumet XR 50-1000mg; Protonix 40mg; Carvedilol 3.125mg; Trazadone 100mg and Duloxetine HCL 50mg, which were for resident 2. 2. The November Medication Administration Record ( MAR

Sep 1, 2021Other

A non-mandated self-report inspection was initiated on 09/01/2021 and concluded on 09/03/2021. A self-reported incident was received by the department regarding allegations relating to medication administration. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation supported the self-report of non-compliance with standards or law, and violations were issued. Any violations not related to the self-report but identified during the course of the investigation can be found on the violation notice.

22VAC40-73-450-E

Based on review of resident's record, the facility failed to ensure the Individualized Service Plan is signed and dated by the administrator, or his designee and by the resident or his legal representative. EVIDENCE: 1)The ISP

22VAC40-73-680-D

Based on document review, the facility failed to ensure medications are administered in accordance with the physician's or other prescriber's instructions and consistent with the standards of practice outlined in the current registered medication aide curriculum. EVIDENCE: 1. Resident 1 has an order to discontinue Humulin sliding scale insulin effective 08/17/2021. 2. The facility incident report submitted on 09/01/2021, indicates resident 1 was administered 25 units of Humulin on 08/31/2021 at 2:30pm. The incident report indicates "it was brought to the nurse's attention, by the resident's family member, that he had received 25 units at 2:30pm today."

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