Brookdale San Marcos North
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 30 Google reviews
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What this means for your family
This facility offers an exceptionally warm and caring staff that many families describe as being like family. However, you must investigate recent reports of maintenance failures in the Memory Care wing and ask about current management stability, as recent reviews suggest a decline in operational standards.
Google Reviews
Google Reviews
30 reviews on Google“Families considering Brookdale San Marcos North will find a community widely praised for its exceptionally compassionate, family-like staff and a clean, welcoming environment. While many residents thrive through engaging activities and quality dining, there is a critical, recent allegation regarding a lack of hot water in the Memory Care section that requires direct investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Clean and well-maintained facilities
- Engaging social activities and events
- Warm, welcoming community atmosphere
Concerns
- Lack of hot water in Memory Care wing
- Management changes causing staff turnover and low morale
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
The owner uses highly templated, scripted responses for negative reviews, often redirecting complaints to corporate hotlines or specific departments. In contrast, responses to positive reviews are much more personalized, warm, and emotionally expressive.
Questions for Your Tour
- 1We've heard wonderful things about the warm and welcoming atmosphere here; what are some of the favorite social events or group activities that residents look forward to each week?
- 2Since the facility is so well-maintained, could you tell us more about your routine for ensuring all common areas and resident rooms stay clean and comfortable?
- 3With the recent changes in management, how are you working to ensure the care team remains stable and that the staff's morale stays high for the residents?
- 4We want to make sure everything is running smoothly in all wings of the building, so could you tell us about the current status of the water temperature and maintenance in the Memory Care area?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting my loved one the care they need?
- 6We noticed you are very active in responding to community feedback; how does the administration typically use resident and family input to improve the community?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers and staff go above and beyond every single day. They treat residents like family—with kindness, respect, and genuine compassion.”
“I want to know why Brookdale does not have hot water to bathe the residents in the Memory Care section? They have been bathing these residents with cold water.”
“Clay, the executive director personally took my mom to see my step-dad in the hospital when no one else was available.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale San Marcos North has had two recorded inspection violations, including a recent 2024 citation regarding resident safety and a 2019 citation regarding fire marshal inspections. An administrative penalty of $2,250.00 was issued in April 2024 related to the failure to ensure residents were free from abuse, neglect, and exploitation.
Apr 1, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jan 12, 2024Routine
Health Code (1 violations)
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Dec 11, 2019Routine
Life Safety Code (1 violations)
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
Ownership & Operations
Who Operates This Facility
Sh Thirtyfive Opcosan Marcos, LLC
for profit
PSL ASSOCIATES, LLC
CANDACE GUTMANN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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