Brookdale Round Rock
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility is excellent for residents who value social engagement and high-quality dining, as the staff is exceptionally warm and the activities are well-organized. However, families should perform rigorous due diligence regarding billing procedures and contract terms, as there have been documented instances of poor communication regarding refunds and concerns over predatory management tactics.
Google Reviews
Google Reviews
20 reviews on Google“Families often praise the facility for its warm, welcoming atmosphere and the genuine kindness of the staff, with several reviewers noting that employees go out of their way to make residents feel known and cared for. However, there are serious concerns regarding billing transparency, potential predatory management practices, and a specific report of a pest infestation.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Engaging social activities and events
- High-quality dining options
- Personable and attentive care
Concerns
- Billing and refund communication issues
- Unethical management/contractual practices
- Pest infestation (roaches)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner uses personalized greetings for positive reviews but relies on repetitive, templated language for negative feedback. Negative responses almost exclusively use a script about forwarding concerns to the corporate management team.
Questions for Your Tour
- 1It's wonderful to see how much the staff seems to care about the residents; how do you ensure that this level of personalized attention remains consistent as the community grows?
- 2We've heard great things about your dining options and social events; could you walk us through what a typical weekly activity calendar looks like for a resident?
- 3How does the management team handle communication with families regarding monthly billing, updates on care, or any changes to service contracts?
- 4What specific protocols are in place to ensure the cleanliness of the resident rooms and common areas are maintained to the highest standard?
- 5Could you describe the process for handling medical emergencies or urgent care needs during the overnight hours?
- 6What steps does the facility take to ensure the living environment remains comfortable and well-maintained for all 74 residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff are excellent, and I would highly recommend Brookdale. Our first contact was with Haley, who gave us a tour and patiently answered all my questions.”
“The facility felt incredibly warm and inviting, especially decorated for the holidays, and the food was delicious. From the moment I arrived, the staff made me feel genuinely welcomed and comfortable.”
“I cannot say enough good things about the staff, management and dining at this community! Everyone is always smiling and happy! The food is always hot and delicious, a real restaurant style atmosphere.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Round Rock has had three recorded violations since 2019, including issues with employee tuberculosis screening and life safety compliance regarding smoking regulations and sprinkler systems. All identified violations have since been corrected by the facility.
Sep 13, 2023Routine
Health Code (1 violations)
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Feb 22, 2019Routine
Life Safety Code (2 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13 or 13R.
Ownership & Operations
Who Operates This Facility
Sh Thirtyfive Opco Round Rock, LLC
for profit
PSL ASSOCIATES, LLC
ANNIE LINDLEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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