Assisted Living

Brookdale Paulin Creek

Name: Public quality & inspection record for Brookdale Paulin Creek
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Brookdale Paulin Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.

2375 Range Ave, Santa Rosa, CA 95403|Reported capacity: 100|Licensed & active

Google rating

3.6/5

based on 25 Google reviews

(707) 575-3722 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Brookdale Paulin Creek in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

27 public Google reviews available

Families looking at Brookdale Paulin Creek will find a community praised for its friendly atmosphere, responsive maintenance, and high-quality dining. However, there are significant historical concerns regarding unpredictable pricing structures and instances of unprofessional staff behavior that require careful investigation during your tour.

Quality Themes

Tap a score for details

Strengths

Friendly and welcoming residents and staff
High-quality dining and food variety
Responsive maintenance and facility upkeep
Clean and pleasant living environment

Concerns

Unpredictable pricing and a la carte service fees
Lack of personalized welcome/onboarding for new residents
Staff professionalism and interpersonal conduct (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 27 analyzed

How They Respond to Reviews

36%response rate

Generic

The owner uses highly templated, repetitive language that avoids addressing specific complaints. Most responses rely on a standard formula of acknowledging the concern and directing the reviewer to a manager or corporate team.

Questions for Your Tour

1We've heard great things about the dining variety here; could you tell us more about how the menu is planned and if residents have input on the meals?
2When a new resident moves in, what does the onboarding process look like to help them feel settled and connected to the community right away?
3How does the team handle communication with families regarding day-to-day updates or changes in a resident's well-being?
4Could you explain how the monthly pricing works and if there are any additional a la carte fees we should be aware of for extra services?
5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
6What kind of daily activities or social outings are available to help residents engage with the friendly community here?

Personalized based on this facility's data

Key Review Excerpts

“We moved our Mom into Brookdale after she fell and broke her hip. We looked at many other options and felt Brookdale Paulin Creek was the right fit for her. We had an excellent experience touring the facility, and the staff made move in stress free.”

Rehab patient's family · 2025★★★★★

“The food is good and the staff is even better. If you have something break in your apartment, the maintenance staff is there right away!”

Long-term resident · 2025★★★★★

“My mom stayed here for her last year and it was fantastic. Smelt wonderfully clean, great employees and delicious food.”

Deceased resident's family · 2015★★★★☆

Source: 27 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

20total

1 Type A— immediate health risk

3 Type B— non-compliance

Jun 4, 2026ComplaintNo deficiencies reported

None

COMPLAINT INVESTIGATION REPORT

Jan 14, 2026InspectionNo deficiencies reported

None

The facility underwent a Required 1 Year visit and was generally found to be compliant with most standards. The inspector noted minor observations, such as garbage cans in resident bathrooms lacking lids, and issued a technical advisory regarding this. No formal deficiencies (Type A or Type B) were cited during this inspection.

Oct 20, 2025ComplaintNo deficiencies reported

None

This report details a complaint investigation conducted on 10/20/2025 regarding alleged financial abuse. The investigation found that the complaint allegation was Unfounded because the individual in question is a tenant in the independent living area, not a resident receiving care at the licensed facility. Consequently, no deficiencies were cited.

Sep 16, 2025OtherNo deficiencies reported

None

The inspection was a case management follow-up regarding a resident incident and a suspected abuse report. The Licensing Program Analyst conducted the review and obtained requested records and additional information. No deficiencies were cited during this inspection.

Jun 17, 2025ComplaintNo deficiencies reported

None

This report details a complaint investigation conducted on 06/17/2025 regarding facility disrepair, specifically concerning an elevator and dining room leaks. The investigation found that the allegations were Unfounded because the licensed areas were inspected and found to be in compliance, and the issues cited related to non-licensed areas. No deficiencies were cited.

Feb 13, 2025ComplaintNo deficiencies reported

None

This report details a complaint investigation conducted on February 13, 2025. The allegation regarding disrepair in the dining room ceilings was investigated and found to be Unfounded. No deficiencies were cited during this inspection.

Feb 13, 2025OtherNo deficiencies reported

None

Jan 29, 2025InspectionNo deficiencies reported

None

The facility underwent a Required 1 Year visit and was found to be clean, orderly, and well-maintained. The report notes that the facility has appropriate emergency plans, sufficient supplies, and staff documentation was reviewed and found to be in order. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Blc Lodge at Paulin INC Gp, Blc Lodge at Paulin Lp

Administrator

ALVARADO, ROBERT

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(707) 575-3722

brookdale.com

2375 Range Ave

Santa Rosa, CA 95403

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

25 reviews from families & visitors

Official Website

Visit brookdale.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.