Brookdale Liverpool
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
Watch Brookdale Liverpool
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Brookdale Liverpool is highly praised for its engaging social calendar and compassionate daily care, making it a warm environment for many residents. However, because multiple reviewers have raised serious concerns regarding theft and staffing levels, we strongly advise you to ask management specifically about their security protocols for personal property and their current staff-to-resident ratios.
Google Reviews
Google Reviews
16 reviews on Google“Brookdale Liverpool is generally highly regarded for its compassionate staff and home-like environment, with many families praising the facility's ability to make residents feel like part of an extended family. However, there are serious, specific allegations regarding theft and staffing shortages that prospective families should investigate thoroughly. While the majority of feedback highlights excellent activities and attentive care, the presence of critical safety and security concerns warrants careful due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Engaging activities and social events
- Home-like, welcoming environment
- Responsive management during move-in
Concerns
- Allegations of theft and lack of security for personal property (mentioned by 2 reviewers)
- Staffing shortages impacting patient safety and care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the community hosting such a variety of social events, how do you help new residents get integrated and make friends during their first few weeks?
- 2I noticed the facility has a very welcoming, home-like atmosphere; how do you handle the security of personal belongings and valuables in residents' private suites?
- 3Given that staffing levels can fluctuate in assisted living, what specific protocols do you have in place to ensure consistent, attentive care for residents throughout the day and night?
- 4How does your team coordinate with outside medical providers or handle urgent health concerns if a resident’s needs change suddenly?
- 5I appreciate that management is responsive during the move-in process; how do you maintain that level of communication with families once their loved one has settled in?
- 6Considering the range of services provided, could you walk me through what is included in the monthly fee and how you help families manage the overall value of their investment?
Personalized based on this facility's data
Key Review Excerpts
“My uncle lives here and he loves bingo night and other events. When he comes to my home for a family function, he always insists to be back for the events scheduled.”
“I will say when you get there it may take a litte bit for meds to get all fixed(they give all meds so you don't have to worry about it)but then you have no worries!”
“My relative lives here. There has been rampant theft at this facility. Workers steal money from residents' rooms and open their mail. Leadership is aware but these issues have yet to be resolved in any meaningful way.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
50 violations from 19 inspections
Oct 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 10, 2025Routine16Report
Personnel
Environmental standards
Resident services
Environmental standards
Resident protections
Records and reports
Resident services
Environmental standards
Records and reports
Disaster and emergency planning
Resident services
Environmental standards
Resident services
Environmental standards
Food service
Environmental standards
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025Complaint
Resident services
Resident services
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 20, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 23, 2024Complaint
Disaster and emergency planning
Resident services
Resident protections
Resident services
Admission standards
Environmental standards
Environmental standards
Disaster and emergency planning
May 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Painted Post, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Elderwood at Liverpool
2.7 miNursing Home · Liverpool, NY
Keepsake Village at Greenpoint
4.0 miAssisted Living · Liverpool, NY
Syracuse Home Association
5.7 miNursing Home · Baldwinsville, NY
Mcharrie Pointe
5.7 miAssisted Living · Baldwinsville, NY
St Camillus Residential Health Care Facility
6.5 miNursing Home · Syracuse, NY
The Cottages at Garden Grove, a Skilled Nrsg Comm
6.6 miNursing Home · Cicero, NY