Elderwood at Liverpool
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews
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What this means for your family
While the physical therapy department at Elderwood at Liverpool is frequently praised for helping patients regain independence, the facility has a consistent pattern of severe understaffing and hygiene issues. Families should be prepared to provide daily advocacy and oversight, as multiple reviewers noted that basic needs—such as call bell response and medication management—are often neglected.
Google Reviews
Google Reviews
39 reviews on Google“Elderwood at Liverpool receives highly polarized feedback, with many families reporting significant concerns regarding chronic understaffing and neglect of basic patient needs. While some rehab patients praise the physical therapy department and individual staff members, a recurring pattern of unanswered call bells, poor hygiene, and communication failures suggests a facility struggling to maintain consistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Some individual staff members are described as caring and hardworking
- Recently renovated, attractive facility aesthetics
- Convenient location for local families
Concerns
- Chronic understaffing leading to delayed or ignored call bells (mentioned by 12 reviewers)
- Poor hygiene, cleanliness, and sanitation issues (mentioned by 6 reviewers)
- Lack of communication with families regarding medical status (mentioned by 5 reviewers)
- Failure to follow medical orders or timely medication administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The recent renovations to the facility look wonderful; how has the updated environment impacted the daily atmosphere for the residents?
- 2We want to ensure our loved one's medical needs are met promptly; what is your specific process for ensuring medication orders are followed accurately and on time?
- 3How do you ensure that call bells are answered quickly, especially during busy shifts or when the floor is at full capacity?
- 4Communication is very important to our family; how do you keep family members updated on any changes in a resident's medical status or daily well-being?
- 5What are some of the favorite daily activities or social programs currently available to help residents stay engaged with one another?
- 6Could you tell us more about your cleaning and sanitation schedules to ensure the resident rooms and common areas are kept consistently tidy?
Personalized based on this facility's data
Key Review Excerpts
“The nurse left my mother in her own feces for 40 mins till a relative came to visit and had to go and find someone to take care of it.”
“I found the staff to be excellent, from the CNA aids to the RNs and Physical Therapists who brought me from near total incapacity to independence in less than a week.”
“The bathrooms, walls and equipment are either covered with excrement and/or rusted. I'm afraid to touch it/clean it. It's just disgraceful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Liverpool has recurring issues across multiple care areas, with one family filing a complaint about treatment quality in 2024. The facility consistently struggles with food safety and preparation, infection control, and building safety systems across all three surveys from 2019-2024. While all deficiencies show correction dates, the pattern of repeated problems in nutrition, infection control, and safety systems suggests ongoing operational challenges that families should discuss during visits.
Feb 10, 2026Routine15
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Feb 27, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 21, 2021Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Apr 19, 2024
$56,921
Ownership & Operations
Who Operates This Facility
Elderwood at Liverpool
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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