Brookdale Folsom
Limited public data on Brookdale Folsom. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 19 Google reviews
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What this means for your family
This facility excels at providing personalized, compassionate care, particularly for residents in the memory care wing who require a specialized approach. However, you should verify current cleanliness standards and ensure that the management team is responsive to administrative and billing inquiries.
Google Reviews
Google Reviews
19 reviews on Google“Families looking into Brookdale Folsom will find high praise for the personalized approach to memory care and the compassionate, family-like treatment from the staff. However, historical reviews raise serious concerns regarding cleanliness and administrative responsiveness to billing issues.”
Quality Themes
Tap a score for detailsStrengths
- Tailored approach to individual resident needs
- Compassionate and caring staff members
- Clean and well-maintained accommodations
- Professional and friendly sales and intake process
Concerns
- Administrative responsiveness to billing and management
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language to respond to almost all reviews. Most responses rely on a standard script that directs users to a corporate phone number rather than addressing specific complaints.
Questions for Your Tour
- 1We've heard great things about how the staff here takes a tailored approach to each resident's needs; how do you get to know a new resident's specific daily preferences and routines?
- 2Since we want to make sure everything is seamless, what is the best way for our family to stay in regular contact with the management team regarding any updates or questions?
- 3How does the team handle communication regarding any changes in a resident's care plan or health status?
- 4What are some of the favorite daily activities or social outings that the residents here enjoy participating in?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6We noticed the accommodations are very well-maintained; what is the daily schedule for housekeeping and ensuring the common areas stay fresh and clean?
Personalized based on this facility's data
Key Review Excerpts
“Brookdale Folsom is all about tailoring an approach that works for each individual resident.”
“The people that work here are absolutely the best employees I have ever met in my whole entire life!”
“The staff is amazing and treats our mom and us like family. They address issues we may have promptly. The place is clean and well maintained.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 13, 2026ComplaintClean
The investigation found multiple substantiated allegations related to resident care, including medication mismanagement, failure to observe residents for changes in condition, and inadequate hydration monitoring. Three Type A deficiencies were cited, indicating immediate health and safety risks that require urgent corrective action.
Dec 18, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jul 25, 2025InspectionClean
The facility underwent a required annual inspection and was observed to be clean, in good repair, and odor-free. Staff reviewed documentation, and the LPA noted that all checked records and training appear current. No deficiencies were observed during this inspection.
Apr 3, 2025OtherClean
The facility underwent a Case Management visit concerning an Unusual Incident/Injury Report from 3/12/2025. The visit included reviewing the incident details, which involved an elopement incident on 3/11/2025. The report explicitly states that no deficiencies were cited during today's visit.
Sep 18, 2024OtherClean
The facility underwent a Case Management visit concerning an Unusual Incident/Injury Report. The Licensing Program Analyst reviewed the incident details, the facility's internal investigation, and the resident's current medical status. No deficiencies were cited during this inspection.
Aug 7, 2024ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff impairment. The investigation found insufficient evidence to substantiate the allegations, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.
Jul 22, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jul 18, 2024OtherClean
The facility was inspected to follow up on an incident that occurred on 7/14/2024. The report details that the LPA interviewed staff regarding a resident's wandering and distress. No deficiencies were cited during this visit.
Ownership & Operations
Who Operates This Facility
Emeritus Corporation
SHARI KRANIG
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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