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Public Google reviewers rate this highly and often mention compassionate and empathetic staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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Public Google reviewers rate Broadmoor Court highly. Reviewers highlight: compassionate and empathetic staff, personalized, small-community feel. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Broadmoor Court is highly regarded by families for its compassionate, personalized care and a staff that treats residents like family. While most reviews praise the warm environment and attentive management, one significant historical concern regarding staffing ratios and medication errors was raised by a family member.
Quality Themes
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Concerns
Rating Trends
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Distribution · 32 analyzed
The owner uses a highly personalized and warm tone for most positive reviews, often addressing reviewers by name and acknowledging specific details. However, they rely on repetitive, templated phrases for several 5-star reviews and use a standardized corporate protocol for negative feedback.
Personalized based on this facility's data
Key Review Excerpts
“The entire team of staff from top to bottom cared deeply for the residents and it is obvious. From the very first day my client stepped into that building I could tell that they would not just improve but find joy at Broadmoor Court.”
“The staff are ALL so friendly and helpful, encouraging and patient! She is being WELL cared for and that is what matters the most!! But I also want to say that all of the family feels cared for too…every time we come in to see her!!”
“The majority of my rating is toward the Director, most of the problems stem from her and her management style. In general, most of the caregivers were friendly and cared for my mother; however, with constant turnover and staff shortages, I began to fear for mother's safety and well-being.”
Source: Texas Health & Human Services Commission
Key Findings
Broadmoor Court has had several past violations related to health protocols and fire safety standards, including issues with staff training, tuberculosis screening, and fire equipment maintenance. However, there are currently no active enforcement actions listed against the facility, and previous deficiencies were noted as corrected.
Health Code (2 violations)
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to have evidence showing that the manager completed the required training in the management of assisted living facilities.
Life Safety Code (5 violations)
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to comply with Chapter 19 of NFPA 101.
Bryan AL, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
MAGGIE ALEXANDER
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29 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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