Broadmoor Court
Families consistently rate this highly — reviewers highlight compassionate and empathetic staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
Broadmoor Court offers a deeply compassionate environment where staff members are frequently noted for their empathy and personalized attention. While historical reviews raised concerns about staffing levels and medication management, recent years show a very strong, consistent pattern of high-quality care and transparent leadership.
Google Reviews
Google Reviews
29 reviews on Google“Broadmoor Court is highly regarded by families for its compassionate, personalized care and a staff that treats residents like family. While most reviews praise the warm environment and attentive management, one significant historical concern regarding staffing ratios and medication errors was raised by a family member.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic staff
- Personalized, small-community feel
- Welcoming and transparent management
- Engaging social activities and dining
Concerns
- Staffing shortages and high turnover
- Medication administration errors
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
The owner uses a highly personalized and warm tone for most positive reviews, often addressing reviewers by name and acknowledging specific details. However, they rely on repetitive, templated phrases for several 5-star reviews and use a standardized corporate protocol for negative feedback.
Questions for Your Tour
- 1We love the idea of a small, intimate community like Broadmoor Court; how do you ensure each resident's specific daily routine is personalized to their needs?
- 2The social atmosphere here seems wonderful; could you tell us more about the types of dining experiences and group activities available to residents?
- 3What specific protocols and double-check systems are in place to ensure medication is administered accurately and safely every time?
- 4How does the management team support the staff to ensure there is consistent, reliable care available throughout all shifts?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
- 6We noticed the management is very engaged with the community; how do you typically communicate important facility updates or changes to the families?
Personalized based on this facility's data
Key Review Excerpts
“The entire team of staff from top to bottom cared deeply for the residents and it is obvious. From the very first day my client stepped into that building I could tell that they would not just improve but find joy at Broadmoor Court.”
“Even though it was quickly apparent that Broadmoor was not a fit for our loved one (financially) Maggie sat with us and patiently helped us make enough sense of all the confusing data that we had gathered.”
“The staff are ALL so friendly and helpful, encouraging and patient! She is being WELL cared for and that is what matters the most!! But I also want to say that all of the family feels cared for too…every time we come in to see her!!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Broadmoor Court has had several past violations related to health protocols and fire safety standards, including issues with staff training, tuberculosis screening, and fire equipment maintenance. However, there are currently no active enforcement actions listed against the facility, and previous deficiencies were noted as corrected.
Jan 19, 2022Routine
Health Code (2 violations)
The facility failed to have evidence showing that the manager completed the required training in the management of assisted living facilities.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
May 31, 2019Routine
Life Safety Code (5 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
Ownership & Operations
Who Operates This Facility
Bryan AL, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
MAGGIE ALEXANDER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit 12oaks.net
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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