Nursing HomeMedicaid Medicare 5-star

Crestview Retirement Community

Strong Medicare quality ratings; public reviewers often praise professional and friendly staff. Still worth an in-person visit.

2505 E Villa Maria Rd, Bryan, TX 77802|48 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 9 Google reviews

(979) 776-4778 Directions Website

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What this means for your family

Crestview Retirement Community has a strong overall Medicare rating. Public reviewers frequently mention: professional and friendly staff and clean and cheerful environment. Review the component ratings and current source records before deciding.

Google Reviews

9 public Google reviews available

Families can expect a highly professional and friendly staff alongside a clean, cheerful environment that is well-decorated for holidays. While long-term observers praise the consistent quality of care over the last decade, some recent reviews lack specific details, making it important to verify current service levels.

Quality Themes

Tap a score for details

Strengths

Professional and friendly staff
Clean and cheerful environment
Responsive maintenance team
Consistent quality of care over many years

Rating Trends

Tap a year to see what changed

Distribution · 9 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With such a high CMS health inspection rating, what specific protocols do you have in place to maintain that level of clinical excellence?
2Since Crestview is a smaller, intimate community of 48, how does that size help your staff provide more personalized attention to each resident?
3I noticed your team is very responsive to feedback; how do you involve families in the care planning process to ensure we are all on the same page?
4What does a typical day of social activities and engagement look like for the residents here?
5How is the nursing staff structured during the night shifts to ensure medical needs are met if an emergency arises?
6Are there specific ways you work to continue improving your staffing levels to match the high quality of care you're known for?

Personalized based on this facility's data

Key Review Excerpts

“The staff is very professional , friendly and always willing to help residents. The community is always clean, and decorated for every holiday making it very cheerful.”

Frequent visitor · 2026★★★★★

“Arbor Oaks at Crestview is full of kind residents, caring team members, and beautiful spaces. We have helped several people move in there over the last ten years and their quality has never wavered.”

Long-term community advocate · 2024★★★★★

“Arbor Oaks at Crestview provides a 5 star Lifestyle program, with a focus on healthy living and dining.”

Resident/Visitor · 2017★★★★★

Source: 9 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.39hrs

52%

Registered nurses for medical care

Total Nursing

4.29hrs

All nurses + aides combined

Staff Turnover

10%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.1%

Worse than Avg

Here

26.1%

19.0%

13.4%

Brazos

11.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility86.5%

Worse than Avg

Here

86.5%

93.5%

96.5%

Brazos

98.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.0%

Better than Avg

Here

4.0%

15.4%

9.6%

Brazos

11.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

19.5%

18.0%

Brazos

13.3%

Residents needing more daily help over time

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

13.9%

15.8%

Brazos

17.6%

Residents with depression symptoms

↓ Lower is better

This Facility4.2%

Mixed vs Avgs

Here

4.2%

12.8%

2.4%

Brazos

3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility41.5%

Worse than Avg

Here

41.5%

82.0%

88.9%

Brazos

89.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility46.0%

Worse than Avg

Here

46.0%

79.8%

88.0%

Brazos

86.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Brazos

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 4 · well below TX avg (9.1)

2 complaint-triggered findings

$62,885 in fines

Crestview Retirement Community has 8 federal deficiencies across 3 surveys, with recurring issues in food safety and dietary services appearing in all three inspections. The facility also had problems with medication management and resident safety measures like bed rails and accident prevention. While all deficiencies were corrected by the facility, the repeated food safety violations suggest ongoing operational challenges that families should discuss during visits.

Jun 24, 2026Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 7, 2025Routine2 findings

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 25, 2024Routine3 findings

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 2, 2023Routine3 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mrc Crestview

Organization Type

nonprofit

Management Company

METHODIST RETIREMENT COMMUNITIES

Administrator

DAVID SIMS

Chain Affiliation

Chain Name

Methodist Retirement Communities

Chain Size

6 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 6 (Highest rating)

Ownership & Management

Owners

Methodist Retirement Communities

Owner · Organization

Mrc Crestview

Owner · Organization

The Aldersgate Trust

Owner (parent company) · Organization

Key personnel

Truist Bank5% or Greater Mortgage InterestUmb Bank National Association5% or Greater Mortgage InterestBaggett, AlyceOfficer / DirectorBesser, AliciaOfficer / DirectorBrown, AlanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(979) 776-4778

mrccrestview.org

madams@mrcaff.org

2505 E Villa Maria Rd

Bryan, TX 77802

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

9 reviews from families & visitors

Official Website

Visit mrccrestview.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.