Myrtle Beach Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 62 Google reviews
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What this means for your family
Myrtle Beach Manor's therapy department is highly regarded for successful rehabilitation outcomes, making it a potential option for short-term recovery. However, given the recurring reports of hygiene issues and medical neglect, we strongly advise families to conduct unannounced visits, inspect living quarters thoroughly, and maintain frequent, direct communication with nursing supervisors to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
62 reviews on Google“Myrtle Beach Manor presents a stark divide in experiences, with many families praising the dedicated therapy team and compassionate nursing staff, while others report severe neglect and facility maintenance issues. While some residents thrive in the assisted living and rehab programs, multiple reviewers have raised critical concerns regarding hygiene, infection control, and communication failures during end-of-life care. Prospective families should be aware that the facility's physical infrastructure is frequently described as outdated, despite some recent renovation efforts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Engaging daily activities and social events
- Helpful administrative and admissions support
Concerns
- Poor hygiene and cleanliness (roaches, bed bugs, mold, dirty rooms) (mentioned by 6 reviewers)
- Inadequate medical care and neglect (bed sores, infections, missed symptoms) (mentioned by 5 reviewers)
- Outdated, poorly maintained facility infrastructure (mentioned by 5 reviewers)
- Unprofessional or unhelpful staff behavior (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your physical and occupational therapy programs are highly praised; how do you integrate those services into a resident's daily routine?
- 2Given that some families have expressed concerns about facility maintenance and cleanliness, could you walk me through your current housekeeping schedule and how you handle deep-cleaning or pest control?
- 3Since communication is so important to us, what is the standard process for keeping family members updated on changes in a loved one's health or care plan?
- 4I see that you actively respond to feedback online; how does that input from families help you improve the quality of care or the environment here?
- 5Regarding medical oversight, what specific protocols do you have in place to monitor for and prevent skin integrity issues like bed sores?
- 6With a 3-star staffing rating, how do you ensure that your nursing team has enough time to provide personalized attention to each of the 60 residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top notch. Really dedicated to getting me strong and home.”
“My husband was there for rehab after an amputation of his toe... 2 days prior to his release, I notice blood on his bandaged foot. Having the nurse unwrap it, it was clear that the would had become infected. Long story short, he was sent to the ER, and he had developed Mrsa.”
“My mother had open heart surgery and went to Myrtle Manor in Myrtle Beach S.C. for rehab. I recommend this facility without hesitation. The staff provided excellent care and were very compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
6
measures
6
measures
2
measures
Residents who fell and were seriously hurt
Residents who lost too much weight
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to 4 deficiencies, including a significant medication error. The facility shows recurring issues with medication management, resident care quality, and resident rights violations. While most deficiencies appear corrected after citation, the pattern of complaints about basic care standards warrants careful consideration during your visit.
Nov 20, 2025Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 30, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
May 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 9, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 7, 2022Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jul 30, 2025
$14,901
Fine
Apr 9, 2024
$4,147
Fine
Apr 9, 2024
$8,786
Payment Denial
Apr 9, 2024
27-day denial
Ownership & Operations
Who Operates This Facility
Myrtle Beach Manor
for profit
Chain Affiliation
Phoenix Senior Living
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 2 (Worst) (Best)
Ownership & Management
Owners
Snh Proj Lincoln Trs LLC
Owner · Organization
Diversified Healthcare Trust
Owner (parent company) · Organization
Silver Point Capital Offshore Fund
Owner (parent company) · Organization
Snh Trs Licensee Holdco LLC
Owner (parent company) · Organization
Snh Trs, INC.
Owner (parent company) · Organization
Abp Trust
Owner (parent company) · Organization
Flat Footed LLC
Owner (parent company) · Organization
H/2 Special Opportunities IV L.p.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit phoenixsrliving.com
Medicare data downloads
Original nursing home datasets
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