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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 63 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Myrtle Beach Manor has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about poor hygiene and cleanliness (roaches, bed bugs, mold, dirty rooms) (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Myrtle Beach Manor presents a stark divide in experiences, with many families praising the dedicated therapy team and compassionate nursing staff, while others report severe neglect and facility maintenance issues. While some residents thrive in the assisted living and rehab programs, multiple reviewers have raised critical concerns regarding hygiene, infection control, and communication failures during end-of-life care. Prospective families should be aware that the facility's physical infrastructure is frequently described as outdated, despite some recent renovation efforts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 67 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top notch. Really dedicated to getting me strong and home.”
“My mother had open heart surgery and went to Myrtle Manor in Myrtle Beach S.C. for rehab. I recommend this facility without hesitation. The staff provided excellent care and were very compassionate.”
“My 82 year old mother was at this facility for a 30 day strengthening course. She was not showered for 6 days; slept in her street clothes; and was discharged with a stage 2 bed sore that was not disclosed.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
7
measures
2
measures
Residents who fell and were seriously hurt
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports leading to 4 deficiencies, including a significant medication error. The facility shows recurring issues with medication management, resident care quality, and resident rights violations. While most deficiencies appear corrected after citation, the pattern of complaints about basic care standards warrants careful consideration during your visit.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jul 30, 2025
$14,901
Fine
Apr 9, 2024
$4,147
Fine
Apr 9, 2024
$8,786
Payment Denial
Apr 9, 2024
27-day denial
Myrtle Beach Manor
for profit
Phoenix Senior Living
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 2 (Chain ratings tied)
Owners
Snh Proj Lincoln Trs LLC
Owner · Organization
Diversified Healthcare Trust
Owner (parent company) · Organization
Silver Point Capital Offshore Fund
Owner (parent company) · Organization
Snh Trs Licensee Holdco LLC
Owner (parent company) · Organization
Snh Trs, INC.
Owner (parent company) · Organization
Abp Trust
Owner (parent company) · Organization
Flat Footed LLC
Owner (parent company) · Organization
H/2 Special Opportunities IV L.p.
Owner (parent company) · Organization
Key personnel
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63 reviews from families & visitors
Official Website
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