Brightmoor Nursing Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (51%)
Below average in GA · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
Brightmoor is highly regarded for its beautiful facility and compassionate staff, making it a strong choice for many. However, because multiple families have reported critical failures in communication and pain management during the final stages of care, we strongly advise you to establish a clear, written communication plan with the nursing director upon admission and monitor pain management protocols closely.
Google Reviews
Google Reviews
92 reviews on Google“Brightmoor Hospice is widely praised for providing compassionate, professional, and dignified end-of-life care in a clean, hotel-like environment. While many families report exceptional support from nurses and staff, a subset of reviewers describes significant failures in communication, pain management, and responsiveness, particularly during transitions or off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, peaceful, and hotel-like facility
- Strong support for families during bereavement
- Effective coordination of hospice equipment and medication
Concerns
- Poor communication and lack of timely updates regarding patient status (mentioned by 4 reviewers)
- Inadequate pain management or delayed response to patient suffering (mentioned by 3 reviewers)
- Inconsistent coordination of respite care and medication deliveries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you use that input to improve your daily operations?
- 2Given the recent challenges with staffing levels, what specific steps are you taking to ensure that residents receive timely attention for pain management and comfort?
- 3Communication is so important to us; what is the standard process for keeping families updated on changes in a resident's health status or care plan?
- 4We read positive things about how well you coordinate with hospice services, but could you explain how you ensure consistent medication management and delivery for residents?
- 5With a capacity of 133 residents, how do you foster a sense of community and ensure that residents are engaged in meaningful daily activities?
- 6What is your protocol for handling medical emergencies or sudden changes in condition, particularly during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The facility is beautiful and clean. My father was in some other hospices and they looked drab and almost cell-like. This place was like a hotel.”
“I read the positive reviews and truly wish that had been our experience. Sadly, we have been left with sleepless nights filled with trauma and guilt, knowing our loved one suffered and that we couldn’t help him.”
“I just want to take a moment to recognize what an amazing job Tami does leading the arts and crafts class. She is incredibly respectful of our seniors and truly understands their abilities and interests.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident abuse/neglect and living environment concerns, triggering some inspections at this facility. The facility has had 13 deficiencies across two recent surveys, with recurring issues in care planning, resident rights, and safety. While care planning problems persisted across both surveys, all identified issues appear to have been corrected by the facility following each inspection.
Mar 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 21, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 21, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 4, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Brightmoor Nursing Center, LLC
for profit
Ownership & Management
Owners
Brightmoor Griffin Holdings LLC
Owner · Organization
Hoplite Brightmoor Seniors LLC
Owner (parent company) · Organization
Hoplite Capital Strategies LLC - Brightmoor Series
Owner (parent company) · Organization
Brown, William
Owner (parent company)
Doherty, Brian
Owner (parent company)
Lykouretzos, John
Owner (parent company)
Reese, Howard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit brightmoorhospice.com
Medicare data downloads
Original nursing home datasets
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