Bridgewood Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (38 vs median 10)
- High staff turnover (71%)
- High RN turnover (80%)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in RELIANT CARE MANAGEMENT chain · $611,126 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
We strongly advise families to look elsewhere, as multiple reviewers have reported serious concerns regarding resident safety, alleged abuse, and a total lack of administrative communication. If you must consider this facility, demand a full, unannounced tour and ask for the facility's most recent state survey results to verify the safety claims mentioned by former families.
Google Reviews
Google Reviews
32 reviews on Google“Bridgewood Health Care Center faces severe and consistent criticism regarding its communication, administrative responsiveness, and quality of resident care. Multiple families report an inability to reach staff by phone, allegations of resident mistreatment or abuse, and concerns regarding the facility's management priorities.”
Quality Themes
Tap a score for detailsStrengths
- Occasional compassionate staff members
- Basic facility maintenance
Concerns
- Chronic failure to answer phones or return family messages (mentioned by 7 reviewers)
- Allegations of resident abuse or mistreatment (mentioned by 5 reviewers)
- Theft of resident personal belongings (mentioned by 2 reviewers)
- Unresponsive or unhelpful administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent challenges with administrative responsiveness, what is the best way for family members to ensure they receive timely updates about their loved one's care?
- 2With 38 recent state violations on record, what specific steps has the leadership team taken over the last few months to improve oversight and ensure resident safety?
- 3How does the facility currently monitor and secure residents' personal belongings to prevent the loss or theft of items?
- 4Can you walk me through the specific protocols in place to ensure that medication management is accurate and that residents receive their doses on time?
- 5What is the current process for handling urgent medical concerns or emergencies, and how quickly can a family expect to be notified if a change in health status occurs?
- 6What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“Anytime I call they never answer or I’m directed to a phone that never answers, day or night. Or I leave a message with my name and number that is never returned.”
“This place is a nightmare. Do you love your relative??? Get them out of here NOW. They have been judged a dangerous facility for residents.”
“Head lice is a constant issue that they never get cleared up. My family member has been dealing with lice for over a year. There are members of the staff who are rude and hateful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
9
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families report repeated concerns about resident protection from abuse, as nearly half of deficiencies stem from family complaints and protection from abuse/neglect violations persist across multiple years. The facility struggles with maintaining a safe and clean environment, medication management, and behavioral health care. While most deficiencies are marked for correction, the pattern of recurring protection issues, particularly in abuse prevention and accident hazards, suggests ongoing challenges families should carefully evaluate.
Mar 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 12, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 26, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 8, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Federal Penalties
Fine
Jan 8, 2026
$14,505
Fine
Dec 22, 2025
$14,505
Fine
Nov 20, 2025
$24,362
Fine
Jul 31, 2025
$12,627
Payment Denial
Apr 28, 2025
6-day denial
Fine
Apr 28, 2025
$14,768
Fine
Dec 19, 2024
$161,129
Fine
Nov 15, 2024
$12,038
Payment Denial
Aug 15, 2024
11-day denial
Fine
Aug 15, 2024
$51,266
Fine
Jul 31, 2024
$14,050
Fine
May 30, 2024
$54,406
Fine
May 3, 2024
$16,801
Fine
Nov 16, 2023
$192,133
Payment Denial
Nov 16, 2023
93-day denial
Ownership & Operations
Who Operates This Facility
Bridgewood Health Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 12 of 29 (Worst)
Ownership & Management
Owners
Rc Tier Properties, L.L.C.
Owner · Organization
Reliant Care Group LLC
Owner (parent company) · Organization
Richard J. Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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