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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 32 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Bridgewood Health Care Center faces severe and consistent criticism regarding its communication, administrative responsiveness, and quality of resident care. Multiple families report an inability to reach staff by phone, allegations of resident mistreatment or abuse, and concerns regarding the facility's management priorities.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Anytime I call they never answer or I’m directed to a phone that never answers, day or night. Or I leave a message with my name and number that is never returned.”
“This place is a nightmare. Do you love your relative??? Get them out of here NOW. They have been judged a dangerous facility for residents.”
“Head lice is a constant issue that they never get cleared up. My family member has been dealing with lice for over a year. There are members of the staff who are rude and hateful.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families report repeated concerns about resident protection from abuse, as nearly half of deficiencies stem from family complaints and protection from abuse/neglect violations persist across multiple years. The facility struggles with maintaining a safe and clean environment, medication management, and behavioral health care. While most deficiencies are marked for correction, the pattern of recurring protection issues, particularly in abuse prevention and accident hazards, suggests ongoing challenges families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 26, 2026
$390,395
Fine
Jan 8, 2026
$14,754
Fine
Dec 22, 2025
$14,819
Fine
Nov 20, 2025
$24,781
Fine
Jul 31, 2025
$12,627
Payment Denial
Apr 28, 2025
6-day denial
Fine
Apr 28, 2025
$14,768
Fine
Dec 19, 2024
$161,129
Fine
Nov 15, 2024
$12,038
Fine
Aug 15, 2024
$51,266
Payment Denial
Aug 15, 2024
11-day denial
Fine
Jul 31, 2024
$14,050
Fine
May 30, 2024
$54,406
Fine
May 3, 2024
$16,801
Fine
Nov 16, 2023
$192,133
Payment Denial
Nov 16, 2023
93-day denial
Bridgewood Health Care Center
for profit
Reliant Care Management
33 facilities nationwide
Chain avg rating: 1.1/5 · Rank 12 of 29 (Lowest rating)
Owners
Rc Tier Properties, L.L.C.
Owner · Organization
Reliant Care Group LLC
Owner (parent company) · Organization
Richard J. Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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