Bridgeway Care and Rehab Center at Hillsborough
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
Bridgeway is highly regarded for its modern environment and effective rehabilitation therapy programs. However, families should be aware of reports regarding inconsistent responsiveness to call bells and dietary errors; we recommend visiting during off-hours to observe staffing levels and asking specifically how the facility manages patient dietary needs.
Google Reviews
Google Reviews
111 reviews on Google“Bridgeway Care and Rehab Center at Hillsborough is frequently praised for its modern, clean facility and dedicated therapeutic staff who support patients through recovery. While many families report excellent, compassionate care, a subset of reviewers highlights significant concerns regarding inconsistent nursing responsiveness, understaffing, and issues with dietary services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective physical and occupational therapy programs
- Warm, professional, and compassionate nursing staff
- Strong communication with families during transitions
Concerns
- Slow response times to call bells and patient requests (mentioned by 3 reviewers)
- Inconsistent or poor dietary/meal service (mentioned by 2 reviewers)
- Understaffing or poor nurse-to-patient ratios (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your strong reputation for physical and occupational therapy, how do you integrate those programs into a resident's daily routine to ensure they stay active?
- 2I noticed that staffing is a high priority here; could you walk me through your current process for responding to call bells and ensuring timely assistance for residents throughout the day?
- 3We understand that dining is an important part of daily life; what steps are you taking to improve the consistency and quality of meal service for residents?
- 4With your CMS health inspection rating in mind, could you share how the facility approaches continuous quality improvement and addresses regulatory feedback?
- 5I appreciate that you engage with families online; how do you maintain that level of open communication once a loved one has moved in?
- 6How does your nursing team coordinate with outside specialists to ensure that medical care remains seamless during any health transitions?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very assisting and patient to help relieve her anxieties. By the time I left that evening, she was sitting up and stated she was going to go through the therapy, looking forward to getting better.”
“Every nurse, aide, and staff member treated my mom with such tenderness, dignity, and love. They spoke to her softly, stayed by her side, and made sure she was comfortable and at peace in her final moments.”
“While the physical and occupational therapists treat him well, and work him appropriately, the staff ignores him. No one answers his “buzzer” when he needs help, and they leave him in a wheelchair for up to an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints from families reveal concerning patterns in abuse reporting and pain management at this facility. The most recurring issues involve fire safety systems (sprinkler maintenance, emergency lighting), medication errors, and failure to properly report suspected abuse or neglect to authorities. While most deficiencies show correction dates, the most recent survey found uncorrected problems with abuse reporting protocols, indicating ongoing risks in resident protection.
Jan 22, 2026Routine7
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 5, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 19, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Aug 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 6, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Bridgeway Care and Rehab Center at Hillsborough
for profit
Ownership & Management
Owners
Pelligrino, Donald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit bshcare.com
Medicare data downloads
Original nursing home datasets
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