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Nursing HomeMedicaid Top Rated

Bridgewater Park Health & Rehabilitation Center

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

9280 South West 81st Ct, Ocala, FL 34481120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 302 Google reviews

5
4
3
2
1
Bridgewater Park Health & Rehabilitation Center Nursing Home in Ocala, FL — Street View
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What this means for your family

Bridgewater Park offers a beautiful, modern environment with an exceptionally strong therapy team, making it a frequent choice for short-term rehab. However, families must be vigilant regarding communication and basic care; we strongly recommend establishing a clear point of contact and visiting frequently to ensure your loved one's daily needs—such as hygiene and call-button response—are being met.

Google Reviews

Google Reviews

302 reviews analyzed
Bridgewater Park Health & Rehabilitation Center is frequently praised for its modern, hotel-like appearance and high standards of cleanliness. While many families report excellent experiences with the therapy department and specific staff members, there are recurring, serious concerns regarding inconsistent nursing responsiveness, poor food quality, and occasional neglect in patient hygiene.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0Activities8.0Meds4.0Memory8.0Comms3.0Value5.0

Strengths

  • Modern, clean, and well-maintained facility
  • Highly effective physical and occupational therapy teams
  • Professional and welcoming front-desk and administrative staff
  • Private, well-appointed patient rooms

Concerns

  • Slow or non-existent response to call buttons and nursing requests (mentioned by 9 reviewers)
  • Poor food quality, lack of nutritional variety, and issues with specialized diets (mentioned by 7 reviewers)
  • Difficulty reaching case managers or nursing stations via phone (mentioned by 5 reviewers)
  • Understaffing leading to hygiene issues and neglect (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2344.62022(13)4.32023(67)4.22024(33)4.52025(83)4.32026(12)

Distribution

5
148
4
22
3
8
2
1
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
  • 2With the facility being so modern and well-maintained, what kind of daily activities or social outings are planned to keep residents engaged?
  • 3How does the nursing team manage call button responses during the night shifts to ensure everyone is attended to promptly?
  • 4Could you describe the meal planning process, specifically how you ensure nutritional variety and accommodate specialized dietary needs?
  • 5What is the best way for our family to stay in regular contact with the nursing station or case managers if we have questions about our loved one's care?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and ensuring immediate care?

Personalized based on this facility's data


Key Review Excerpts

The therapy department and staff are top notch. The activities here are phenomenal- lots of things to do. Most of all- the clinical staff are very professional and knowledgeable.

Rehab family member · 2025★★★★★

The floors of the rooms are very sticky. I am told this has been an issue for a while. My whole families shoes stuck to the floor and it made squeaking noises every time we walked.

Visitor · 2024★★★☆☆

The staff seems more willing to push the welfare of the patient on extended family than take good care of the patient they have been hired and trusted to take care of themselves.......ITS THEIR JOB!

Resident's family · 2023☆☆☆☆
Source: 302 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
4.56hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
FL
4.1%
Marion
22.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
19.4%
FL
11.5%
Marion
18.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.5%
FL
15.0%
Marion
20.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
14.4%
FL
9.1%
Marion
9.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.3%
FL
10.6%
Marion
12.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.4%
FL
8.7%
Marion
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Mixed vs Avgs
Here
92.6%
US
79.7%
FL
94.7%
Marion
76.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Mixed vs Avgs
Here
93.5%
US
81.8%
FL
94.8%
Marion
81.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
FL
1.5%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
1 complaint-triggered

This facility has recurring issues across multiple care areas, with medication management appearing as a deficiency on three separate surveys and infection control problems identified twice. The most concerning patterns involve quality of care delivery, food safety, and resident assessment practices, with one recent complaint filed by a family regarding inadequate treatment and care. While all identified deficiencies show correction dates, the repeated violations in medication management and the persistence of various care quality issues across surveys from 2021 to 2024 suggest ongoing operational challenges that families should carefully consider.

Mar 5, 2026Routine
9
0801ModerateCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 2, 2024Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 6, 2024Routine
12
0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 4, 2023Routine
8
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0848MinorCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0848MinorCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Dec 10, 2021Routine
7
0580SevereCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bridgewater Park Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Tlc Management

Chain Size

20 facilities nationwide

Chain avg rating: 4.0/5 · Rank 9 of 20 (Best)

Ownership & Management

Owners

Gibson, Cullen

Owner

Ott, Dwight

Owner

Ott, Gary

Owner

Ott, Ryan

Owner

Key personnel

Gibson, CullenOfficer / DirectorOtt, DwightOfficer / DirectorOtt, GaryOfficer / DirectorOtt, RyanOfficer / DirectorTender Loving Care Management INCManager
Source: Medicare provider data

Contact

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References & Resources

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