Bridgewater Park Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 302 Google reviews

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What this means for your family
Bridgewater Park offers a beautiful, modern environment with an exceptionally strong therapy team, making it a frequent choice for short-term rehab. However, families must be vigilant regarding communication and basic care; we strongly recommend establishing a clear point of contact and visiting frequently to ensure your loved one's daily needs—such as hygiene and call-button response—are being met.
Google Reviews
Google Reviews
302 reviews analyzed“Bridgewater Park Health & Rehabilitation Center is frequently praised for its modern, hotel-like appearance and high standards of cleanliness. While many families report excellent experiences with the therapy department and specific staff members, there are recurring, serious concerns regarding inconsistent nursing responsiveness, poor food quality, and occasional neglect in patient hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Professional and welcoming front-desk and administrative staff
- Private, well-appointed patient rooms
Concerns
- Slow or non-existent response to call buttons and nursing requests (mentioned by 9 reviewers)
- Poor food quality, lack of nutritional variety, and issues with specialized diets (mentioned by 7 reviewers)
- Difficulty reaching case managers or nursing stations via phone (mentioned by 5 reviewers)
- Understaffing leading to hygiene issues and neglect (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
- 2With the facility being so modern and well-maintained, what kind of daily activities or social outings are planned to keep residents engaged?
- 3How does the nursing team manage call button responses during the night shifts to ensure everyone is attended to promptly?
- 4Could you describe the meal planning process, specifically how you ensure nutritional variety and accommodate specialized dietary needs?
- 5What is the best way for our family to stay in regular contact with the nursing station or case managers if we have questions about our loved one's care?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department and staff are top notch. The activities here are phenomenal- lots of things to do. Most of all- the clinical staff are very professional and knowledgeable.”
“The floors of the rooms are very sticky. I am told this has been an issue for a while. My whole families shoes stuck to the floor and it made squeaking noises every time we walked.”
“The staff seems more willing to push the welfare of the patient on extended family than take good care of the patient they have been hired and trusted to take care of themselves.......ITS THEIR JOB!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple care areas, with medication management appearing as a deficiency on three separate surveys and infection control problems identified twice. The most concerning patterns involve quality of care delivery, food safety, and resident assessment practices, with one recent complaint filed by a family regarding inadequate treatment and care. While all identified deficiencies show correction dates, the repeated violations in medication management and the persistence of various care quality issues across surveys from 2021 to 2024 suggest ongoing operational challenges that families should carefully consider.
Mar 5, 2026Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 6, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 4, 2023Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Dec 10, 2021Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Bridgewater Park Health & Rehabilitation Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 9 of 20 (Best)
Ownership & Management
Owners
Gibson, Cullen
Owner
Ott, Dwight
Owner
Ott, Gary
Owner
Ott, Ryan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
302 reviews from families & visitors
Official Website
Visit bridgewaterpk.com
Medicare data downloads
Original nursing home datasets
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